Office Sales

DESTINY SERRANO

Bronx, NY 347-***-**** *****************@*****.*** LinkedIn: Destiny2219

EDUCATION

Mercy College, Dobbs Ferry, NY

Bachelor of Science Behavioral Science, Specialization in Law May 2022

GPA: 3.4

EXPERIENCE

IST Management, New York, NY

Service Specialist (Oaktree Capital Management) April 2019– Present

Assist office management team with conference rooms, mailrooms, kitchens, pantries, and other related services for an office of more than 140 employees.

Manage all office supplies and services for one office floor of more than 80 employees.

Share reception desk responsibilities when receptionist is out of the office.

Maintain and prepare conference rooms for internal and client meetings.

Troubleshoot minor issues with office and kitchen equipment such as copiers, printers, dishwashers, etc.

Organize Monday breakfast and Friday lunches by arriving promptly at 6:30am every Monday, receiving and checking all food deliveries, and setting up meals in buffet-style.

Greet all guest and vendors

Assist with preparing on-boarding binders

Temporary Mail Clerk (Various Locations) January 2019 – April 2019

Supported IST teams with office-related task for companies such as Patterson Belknap Webb & Tyler LLP, Chanel, etc.

Help with time sensitive copy jobs.

Received all mail and delivered to clients.

Assisted with conference room maintenance and meeting set ups.

Helped proactively with ad-hoc administrative and service tasks

Covered phone lines in the mailroom and reception desk. FLYNN O’HARA, Bronx, NY

Seasonal Sales Associate July 2016– October 2017

Greeted customers and proactively acted to meet their needs

Provided customer assurance by describing all merchandise and explaining their use, operation, and care

Assisted customers with finding certain items and trying on the merchandise

Helped maintain store cleanliness by wiping shelves, counters, and tables.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration

SKILLS

Tools & Technologies: Proficient in Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint), Proficient in Windows, Apple, Dell, Samsung, Android OS, Apple IOS, and Lenovo products. Proficient in Software: Adobe Creative Cloud,, Bloomberg, ShoreTel, and Zoom

Language: Fluent in Spanish

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