Customer Service Sales

CURRICULUM VITAE

PERSONAL DETAILS

Name : Caroline Wanjiku Waithaka

Gender : Female

Nationality : Kenyan

Tel : +971*********

Passport No : A2122954

Languages : English, Swahili

Email : *************@*****.***

CAREER OBJECTIVE

To translate the corporate vision, goals and objectives into actionable items and offer excellent customer service and quality products which meet or exceed their expectations.

KEY STRENGTHS

Excellent interpersonal communication skills.

Excellent customer service and organization skills.

Above average analytical and problem solving skills.

Quick learner and enjoys initiatives which emphasize continuous improvement.

Have strong sense of responsibility and determination to achieve objectives

Always willing to learn and apply new and effective ideas.

Strong negotiation skills.

WORKING EXPERIENCE

May 2019 up Date

Ali Khan hospitality (Dubai - UAE)

Position: Hostess

Duties & Responsibilities.

• Greeting guests as they enter and putting them on waiting list.

• Providing guests with menus and answering their initial questions

• Seating guests at tables or in waiting areas.

• Assigning guests to tables they prefer.

• Engaging guests to ensure they are happy with food and service.

• Responding to complaints and helping to resolve them.

• Answering phone calls and taking reservations.

• Providing great customer service.

• Helping out with other positions in the restaurant as needed.

Aug 2016 to 2018

Beiersdorf Nivea ( Kenya)

Position: Sales Associate

Duties & Responsibilities

Delivering a friendly and professional service to customers.

Obtaining customer signatures on delivery paperwork.

Responsible for the accuracy and safety of all loads carried.

Communicating effectively with customers to build strong working relationships

Collate company receivables.

Implementation of promotions and roll out for new products.

Ensure company products are handled with care and stock rotation is adhered too.

Sell company products in designated channels.

Cash sales collection and on time submission.

Ensure sales route is followed diligently.

Minimum customer visits, positive calls and average invoice value to be maintained.

2014-Jan 2016

Mathaf Arab Museum (Doha - Qatar)

Position: Customer service

Duties & Responsibilities

Welcoming and greeting visitors.

Ensuring safety of visitors and art work.

Processing ticket sales and promote museum events and programs.

Coordinating work activities among departments.

Communicating museum policies

Responsible for daily set up for public spaces and events.

Communicate with visitors in a manner that enhances general understanding of the museum.

Respond to emergencies.

2011-2013

Andrew Gachoka & Company Advocates

Position: Receptionist

Duties & Responsibilities

Helping customers in selecting.

Source and develop client referrals.

Record keeping.

Answer phones and greet clients warmly

Assisting in filling duties

Perform basic book keeping duties.

Help organize office activities.

Operate office machines, such as photocopiers and personal computers.

Retrieve files for personnel.

Take and deliver messages

EDUCATIONAL BACKGROUND

2009-2011 Nairobi Institute of Business Studies

Diploma in Law

2004-2007 Kambaa Girls High School

Kenya Certificate of Secondary School

1996-2003 Tigoni Primary School

Kenya Certificate of Primary School

HOBBIES

Socializing

Art

Reading

Traveling

Learning new things

REFEREES

Yvonne Beda

Supervisor

Beiersdorf Nivea Kenya

Tel : +254-*********

Sir Tek Bahdur

Senior Supervisor

Mathaf Arab Museum

Tel: +974********

Mr. Adrew Gachoka

Advocate

P.O Box 196, Nairobi

Tel: +254-*********

Contact this candidate