Social Media Digital Marketing

OLAYEMI NAOMI .O.

*rd Avenue, T Close, Block *, Flat 13, Festac Town, Lagos.

Tel: 081********, 081********

E-mail: **************@*****.*** LinkedIn: Naomi Olayemi PROFILE DETAILS

Date of Birth: 16th March 1995

State of Origin: Kogi State

Local Government: Yagba West Local Government

Sex: Female

Marital Status: Single

Nationality: Nigerian

Hobbies: Sports, Reading, Networking, Volunteering OBJECTIVE

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. EDUCATIONAL QUALIFICATION

University of Lagos, Akoka, Yaba, Lagos Oct. 2013 – Dec. 2017 Bachelor of Arts (B.A.) English

(Second Class Lower Honours)

Whitefield High School, Amuwo-Odofin, Lagos Sept. 2006- Jul. 2012 Secondary School Certificate Examination

PROFESSIONAL CERTIFICATION

Customer Relationship Management Certified Member

(Institute of Arts Management and Professional Studies) Project Management Certified Member

(Institute of Arts Management and Professional Studies) KEY SKILL SET

l Customer Service

l Interpersonal skills/ethics

l Digital Marketing

l Microsoft Office

l Social Media

l Adaptability/Flexibility

l Project Management

l Leadership Proficiency

l Analytical skills

l Emotional Intelligence

l Content writing

WORK EXPERIENCE

Queen’s School, Ibadan (NYSC) May 2018 – March 2019 Tutor

• Key Responsibilities:

• Worked as subject teacher for English and literature

• Conducted tutorials to help build students’ reading skills

• Supervised weekly attendance of class students in order to avoid deliberate absenteeism

• Guided and monitored against exam malpractice

• Organized seminar on sex education and personal hygiene, as well as debates and literary competitions.

IBADAN SOUTH WEST LOCAL GOVERNMENT, OYO STATE March 2019 - March 2019 NYSC Welfare

• Was part of a committee that supervised the welfare of corps’ members

• Served as Assistant Presiding Officer 1 at the 2019 General Elections in Oyo State, IBSW Ward 1, PU 05. Duties: Verification and Statistics of registered voters. POLARIS BANK LTD. May 2019 – July 2019

Customer Care (Call Center Agent)

Key Responsibilities:

• Managed large amounts of inbound and outbound calls in a timely manner.

• Followed communication “scripts” when handling different topics.

• Identified customers’ needs, clarify information, research every issue and provide solutions or alternatives.

• Seized opportunities to cross sell products when they arise.

• Built sustainable relationships and engage customers by taking the extra mile.

• Kept records of all conversations in our call center database (CRM) in a comprehensible way.

STERLING BANK PLC. August 2019 – Till Date

Customer Experience Management Personnel

Key Responsibilities:

• Analyze, log, resolve and ensure prompt resolution of customers complaints, requests and enquiries on the network platforms are resolved within SLA-Service Level Agreement.

• Maintaining Large volumes of Client Information.

• Establishing rapport with diverse clientele.

• Sales Margin Improvement.

• Front-End Operations.

• Updated customer records with use of appropriate CRM tools.

• Escalated Customer issues appropriately using available CRM tools.

• Assist in investigating fraud related Customer issues. EXTRA CURRICULAR ACTIVITIES

Public Relations Officer, ICT CDS, Ibadan North (2018-2019)

• Planned and Developed PR strategies and campaigns.

• Prepared press releases, keynote speeches, newsletters, as well as promotional material.

• Built positive relationships with members, stakeholders, media and the public. ADDITIONAL TRAININGS / SKILLS

December 6-10, 2017: Participant at The Platform: Young Professionals Boot camp 2017, where I was taught business writing and communication, organized professionalism, career mapping, personal branding, emotional intelligence, career rediscovery, and strategic personal decision making.

AWARDS AND CERTIFICATES

• Certificate of Participation of the Head of Department (HOD) Cup, by National Association of English

Language and Literary Studies (NASELLS), UNILAG (2016)

• Certificate of Completion by The Platform: Young Professionals Boot camp (2017)

• Certificate of Attendance by Edubridge Consultants, Basic Digital Skills Workshop powered by Google (2018)

• Certificate in Digital Marketing (Social Media Management and SEO) (in view-2020) REFEREE

Available on request.

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