Customer service representative

Supalben Patel

*** ******** **** **** **, Schaumburg, IL 60193

615-***-**** *************@*****.***

SUMMARY

People oriented individual with attention to detail and a positive attitude. Seeking the position of Pharmacy Service Representative at CVS Caremark, utilize strong phone handling and conflict resolution skills, as well as demonstrated customer support ability. Also coming with 6 years customer service experience.

SKILLS

•Excellent communication

•Results-oriented

•Quick learner

•Operations management

EDUCATION AND TRAINING

Diploma, General Nursing and Midwifery

Mamatha School of Nursing, Hyderabad Andhra Pradesh India - Graduated 2010

EXPERIENCE

Lead dispatcher

United Group Express, O’Hare, Chicago April 2019 - January 2020

Assist Field Service technicians with trouble shooting, technical issues, and equipment updates.

Insured that security guards were at sites on time and knew their assignments.

Handled emergency call-offs without overtime.

Handle customer complaints and made proper documentation to prevent it from happening again.

Accepted contracts and made sure the assignment was on the computer

Handle customer service Inquiries, complaints, billing questions and payment extension/ service request.

Call a customer with updates on a pending work order and service calls.

Monitor technician location Monitor and update technician call list.

Receive and prepare work orders Pull work orders for technicians to Maintain office files

Monitor technician incomplete and completed work orders.

Helped the company attain the highest customer service ratings.

Earned 100% marks in all categories including communication skills, listening skills, problem resolution politeness.

Completed voluntary customer service training to learn ways to enhance Customer Satisfaction and improve productivity.

Housekeeping Operations Manager

Country Inn & Suites by Radisson, Nashville Airport, TN October 2013-August 2018

•Head the overall daily housekeeping activities of 97 rooms.

•Inspecting guest rooms and public areas after they have been cleaned by housekeeper to ensure quality standards.

•Following company safety and security policies.

•Reporting any maintenance issues, safety hazards, fatalities or injuries to head personnel.

•Organizing Employee Schedule & Assigning Daily Job duties.

•Managed Ordering & Maintaining Housekeeping Inventory.

Breakfast Attendant & Supervisor

Best Western Plus Music Row, Nashville, TN March 2013-October 2018

•Maintained neat and attractive bakery food cases.

•Maintained safe food handling and other standards at all times.

•Greeted guests in a pleasant and courteous manner.

•Managed closing duties, including restocking items.

•Complied with health and sanitation practices and procedures.

•Skillfully anticipated and addressed guests service needs.

•Performed additional tasks to keep the dining room running smoothly.

•Checked in deliveries and signed off on products received.

Registered Nurse

Prasad Hospital, Mumbai, INDIA January 2011-June 2011

•Experienced in intravenous delivery, blood withdrawal and sample handling.

•Changed bandages, catheters on a regular basis. • Maintained patient charts and confidential files.

•Monitored and obtained vitals (temperature, pulse and blood pressure) for a floor of 25 patients per shift.

•Assisted nurses and patients with the admission process.

•Assisted patients with healing and recovery after surgery.

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