Manager Sales

***************@*****.*** 309-***-**** Mobile *** Brief Street

Washington, IL 61571

CHERIE L. MURPHY

I am writing to express my interest in the position. I am extremely organized and dedicated. I have experience in roles that require the ability to handle many projects and deadlines while maintaining precision. I am flexible and responsive to new situations and changing organizational needs. My resume is enclosed to provide you with specific details concerning my background and qualifications. I look forward to the opportunity to speak with you about the position in greater detail.

Thank you for your time and consideration.

Sincerely,

Cherie Murphy

***************@*****.*** 309-***-**** Mobile 108 Brief Street Washington, IL 61571 CHERIE L. MURPHY

OBJECTIVE

Obtain a challenging position where my organization and computer experience can be used to make a positive contribution to the organization. KEY QUALIFICATIONS

Two years Experience as office & technology manager. Three years experience as Executive Administrative Assistant to CEO of non-profit. Twenty years of experience providing management, sales support and customer service in fast-paced retail environments.

Organization Initiative Problem Solving Attention to Detail Ability to Multi-task WORK HISTORY

Office & Technology Compass – USA

Manager Food service – Worldwide

June 2018 – July 2020

Executive Administrative

Assistant to CEO EP!C

Supports intellectually and developmentally disabled – Peoria, Illinois

June 2015 – June 2018

Store Manager David’s Bridal

Bridal Retailer – Peoria, Illinois

October 2004 – March 2008

District Manager Claire’s

Jewelry & Accessory Retailer – Multiple Locations in Illinois July 2002 – October 2004

District General Manager CPI Inc.

Sears Portrait Studio – Multiple Locations in Illinois July 1997 – June 2002

PROFESSIONAL SKILLS

General Office Skills

• Answered telephones and directed calls

• Responsible for minutes at all Board of Director and Committee meetings

• Responsible for updates to manuals, polices and forms

• Responsible for recording all donations to Raisers Edge database for agency and preparing any reports needed based on database

• Reconciled and prepared bank deposits

• Posted payments and adjustments to customer accounts

• Contacted customers regarding payment issues and collections

• Conducted periodic inventory of merchandise

• Prepared travel expense reports

• Coordinated and organized special events

• Chair Employee Recognition Committee

• Created PowerPoint presentations

• Developed, planned or assisted in planning events & fundraisers Computer Skills

• Microsoft Outlook, Word, Excel & PowerPoint

• Raisers Edge

• SAP

• Agilysys

• Updated point of sale database

• Designed new screens for register system

• Performed various data entry tasks

Training

• Trained District Managers, managers & associates o New Hire

o Advanced training

o Re-trained

o Created training & training materials for classes o Trained all employees on new register systems

Sales & Customer Service

• Greeted and directed walk-in customers

• Assisted with merchandise questions and selections

• Quoted prices, discounts, warranties and delivery dates

• Investigated and resolved service issues and product problems

• Improved customer service quality by re-designing processes

• Achieved assigned sales goals

• Coordinated promotional activities

• Prepared and analyzed sales performance reports

Retail Sales Management

• Managed operations for up to 18 retail locations

• Participated in cross-functional strategic planning team

• Coached team members to deliver target sales goals

• Led new hire process including recruiting, interviewing and training

• Prepared monthly schedule for sales force

• Conducted annual performance reviews

• Audited sales transactions and files

AWARDS & ACHIEVEMENTS

Top District Sales Increase

Top District Sittings Increase

Runner-up for District General Manager of the Year Monthly and Quarterly Sales Performance Awards

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