Restaurant Manager
Resume:
Sajid Ashraf
Phone:
Email:
*************@*****.***
Skill Highlights
Customer Service
Management Skills
Time Management
Problem Solving
Communication
Service based selling
Ability to prioritize
multiple & Completing
Task
Health and Safety
Compliance
Languages
English
Arabic
Hindi
Certifications
PIC Level 3 (Protocol
food consultancy)
Aug- 2019.Valid Up to
Aug-2024.
Approved By Dubai
Municipality.
PIC Level 3 Award in
food Safety in Catering
(Protocol food
consultancy)Dubai
Certificate in infection
control health
&hygiene practices
(Protocol food
consultancy)Dubai
Experienced Restaurant Assistant Manager with a demonstrated history of working in the food and Beverages Industry. Skilled food safety, Staff trainings, Inventory management, Customer service, Sales, Customer Relationship, Hospitality industry and people management. Strong operations professional with a Diploma in Food and Beverage service.. Experience Summary
September-1st
2018 to 15 May 2020 worked as an Assistant Restaurant Manager (Arabian tea house café & Restaurant) Dubai.
Ensuring the highest standards of food and beverage service.
Keeping control of food and labor costs.
Ensuring Health Safety and also hygiene procedures &standards are maintained.
Having an in-depth knowledge of all menus.
Responsible for recruiting, training &developing restaurant staff.
Dealing with and resolving customer complaints.
Maximizing all business opportunities to drive sales.
Communicating with the kitchen staff to ensure efficient foodservice.
Monitoring sales and then writing informative reports for the restaurant owners.
Purchasing stock,
Assistance, ensuring a prompt and helpful attitude.
Ensure prompt and efficient service of all meals, snacks, functions and beverages as per required standards.
Contribute to establishment of organization's goodwill reputation. Jan-2017 to Feb-2018: Assistant Restaurant Manager(Think Food) Marina Mall (Little more Restaurant LLC) Dubai.
*Provide high Standards of customer Service and financial transaction management while sustaining a high level of proficiency in the delivery of service in the busy restaurant.
*Create a sense of welcome and personalized service excellence for each Patron.
*Ensure appropriate performance management of colleagues in accordance with organization, Standards, Policies and procedures.
*Ensure financial reporting is maintained and accurate.
*Monitor and manage labor cost and expenses daily, with a focus on meeting and improving financial targets.
*Set a positive example for food and beverage colleagues through exemplary dress, grooming and self-discipline and monitor colleagues’ performance in theirareas.
*Oversee all front and back of the house restaurant operations.
*Maintain quality control for all food served.
*Train new employees.
July-2015 to Decmber-2017: Supervisor (Think Food) Marina Mall (Little more Restaurant LLC) Dubai.
*Follow the Sequence of Service at all time for an errorless dining experience.
*Ensure all guests receive positive and professional service to the highest standards to exceed the costumer’s expectations.
*Supervise a Section of the restaurant. Oversee all operational Standards for the Section and lead the team to deliver an outstanding Guest experience.
*Ensure food Quality and consistency is delivering at all the times to brand guideline and company Standards.
*Maintain Cleanliness and hygiene Standards. Monitor Regularly Through audit and quality cheeks as per operational Requirements.
*Handel all costumer queries and comments to ensure customer complaints in a timely manner and to the guests satisfaction June-2014 to June-2015:Senior Waiter (Think Food)
Marina Mall (Little more Restaurant LLC) Dubai.
*Greeted guests, Checked bookings, and escorted guests to tables, consistently checking their requirements and provide response to their inquiries.
*Presented Menus, Explained menu items and made
recommendations along with assisting guests with particular food allergies and preference to select item.
*Maintain to give personalized service each guest through that can make personal contact with them and invite to come back again. It’s good for the guest and better for the business.
*Served and clear food following in correct etiquette. May-2012 to May-2014: Waiter and Barista (Think Food) Marina Mall (Little more Restaurant LLC) Dubai.
*Providing excellent Waiter Service to ensure Satisfaction.
*Taking costumer orders and delivering food and beverages.
*Making menu recommendations answering questions and sharing additional information with restaurant Patrons.
*Check with costumer to ensure that they are enjoying their meals and take action to correct any problems.
*communicate with costumer to resolve compliments or ensure satisfaction.
August-2005 to December-2010: Crew Member and Barista
(DehlizCafe)
Othaim Mall, Saudi Arab.
Professional Training: 6months training as a Coffee and Juice Professional from Star Cup Cafe Al-Rasheed Mall Khobar Saudi Arabia. Achievement: Employee of the Year 2012-13 in Think food Little More Restaurant and cafe Dubai LLC.
Education
Graduate in History in 1999 from Ranchi University Jharkand India.
Diploma in Food and Beverage Service in 20 02-2003from Ambedkar
Institute of Hotel Management Chandigarh India.
References
References available upon request.
Contact this candidate