Manager Front Office

RESUME

R GIRIPRASAD

***/** ***** *****, **** NAGAR,CHENNAI-600040

Mail ID: *******@*****.**.**

Mobile: +91-994*******

OBJECTIVE

To work in a highly professional organization having competitive, global environment which brings out the best in people, in providing value addition in the field of Travel and admin functions of an organization.

EXPERIENCE

Currently working with United Travel Services as a Branch Manager (Sep 2018 to till date). To manage the entire travel operation and ensure the best service delivery at any time.

Heading the operation team, Direct Interact with top management clients @ 24/7.

Action plan based on the feedback from the client.

Negotiate with Airlines for Group's Fare Quote

Ensure to follow the processes set by the Management

Ensure control of ADMs by setting correct guidelines

Ensure smooth functioning of Cross selling like Cargo, Car, Leisure, Hotel and Insurance.

Follow-up with for Payment/Commission

Get the new business through the references.

Liaison with consulates for getting the visas onetime and solve their quires.

Sales Report, Monthly MIS report to management.

PNR Quality Check on a daily basis.

Set Processes/Guidelines/Goals.

Share Airline/Visa/Cruise - Circulars/Offers/Promotions

Training/Updates/Audit

Worked with NAJM Travel LLC (DNATA TRAVEL LLC) as a Team Leader (JUL 2017 to Sep 2018).

Worked with SOTC Travel Services Ltd, (Business Travel Division) in Chennai as a Manager operation (FEB 2016 to JUL 2017).

Worked with Caesars Travel Group (IATA Travel Agency) in Kuwait as a Senior Corporate Travel Consultant (Jan 2015 to Feb 16).

Worked as an Assistant Manager in Pricol Travel Ltd, Chennai. (IATA Travel Agency) (Jun 2009 to Dec 2014).

Worked as a “Sr.Executive-Administration” in HCL Technologies Ltd, Chennai (Apr06-Apr09).

Worked with TQ3 Travel solutions(BCD), in Chennai deputation at Virtusa India Pvt Ltd (Nov 04-Mar 06)

Worked as an Executive with Pearl International Tours and Travels Ltd., deputation at Scandent Network Pvt. Ltd., Chennai (Jul'02 - Oct'04).

Worked as a “Travel Executive” with Forsee Travels and Tourism Services Pvt.Ltd., deputation at Pentasoft Technologies Ltd., Chennai (Mar' 98 - Jun'02). Training Period.

Worked as a “Travel Trainee” with Thomas Cook (I) Ltd, Travel Division, Chennai (Jan'98 - Mar'98).

Worked as “Trainee” with Good Luck Travel Services, Chennai. (Sep'96 - Dec'97)

Worked as an “Executive” with Philips & BPL home appliances in Trivandrum. (Jul'91 - Aug'96)

Job Role and Responsibilities

Travel Related: -

Helping out the employees by giving them economical routes and cheapest fare by best airline.

Manage the 12 member travel team and get the work on time with the best fare and itinerary.

Well versed in processing/applying Visas, renewal of passports, emigration & other related services

Assist clients in arranging hotel accommodation and transport pick up especially during their international trips.

Initiate the travel centralization process (City Wise) in allover India.

Active Member of Cost control Management advisory committee.

Roll out the bench mark fares for every quarter. It is help full to get the better deal and price from the airline.

Helping out clients in organizing off-site meetings / seminars & get-togethers

Knowledge of operating Galileo & Amadeus for Issuing tickets both manual and automated.

Counseling with employees and solving their travel related issues.

Tracking & control of bills for the tickets issued and prepare final statement to accounts for settlement in a detailed manner (i.e.) MIS Report.

Coordinating with travel agents for overseas travel, arranging Forex, obtaining Overseas Mediclaim formalities & maintenance.

Help for foreign nationals to register, extension of visa and other External affairs related jobs.

Updating my superior on the travel related information by sending “Weekly Report” General Admin related:-

As part of general maintenance I have been handling the facilities which have around 500 employees. Being Coordinating this facilities and responsible for handling all activities like, Front office, Office Assistants, House Keeping, Security, Vendor, Dispatch, Office equipments, Communication, Xerox, Fax, Printing and stationery etc,.

Taking care of Hotel accommodation, Cab, Welcome & Meeting arrangements, mementos, Weekend outings & dinner.

Have been handling logical security access for total facility. Responsible for issuance of access cards, activation, deactivation, stock maintenance and status report. Ensuring that the facility is not vulnerable by ensuring that access systems functions properly. Co-ordinating with AMS team for software / connectivity related problems.

Have been handling Perimeter Security, Visitor Management, Evacuation Drill, Roll call, Security Audit - effectively taking care of overall security measures and undergone numerous audits successfully. Also handling Material Movement and ensured that process are followed for material in/out and ensuring proper tracking of material on weekly basis.

Enhancing the employees comfort level. Responsible for Cafeteria / dining Services like catering, Refreshments etc, ensure good quality food, snacks, juices on time every time. Monitoring the quality of cafeteria services and immediate attention to employee's problems. Co-ordinating Project Team outing, GYM, Indoor Games, Birthday celebrations Intra/ External Tournament, Help line / Emergency Services. Conducted service camps like blood donation, eye screening camp etc.

Coordination with intra dept and Project team on need basis, Seating Updation, Monthly Expenses, Vendor coordination, raising capex for vendor bills and checking/ clearance etc,. Apart from this was also handling fixed asset management, SSD Closure, Coordination with Finance and accounts team for STP material movements. Effective data maintained, provided the details on monthly basis for consolidation and was able to meet out the requirement on all time.

Work Place Quality

In brief:-

My main activity involves Travels which includes sourcing, negotiation, finalization of best deals with renowned airlines, Sourcing and obtaining competitive Forex dealers, Coordination with Travel Consolidators.

Other Activities:

Project wise/routing wise cost comparison

Verifying & processing travel bills of Rs.5 Crores and Forex bills of Rs.75 lacs on a monthly basis.

Experience in facility maintenance.

EDUCATIONAL

QUALIFICATION

Year of Passing Examination Institute / University M.A 2002 Political Science Madurai Kamaraj University Diploma 1991 Electronics & Communication Eng. TMT Elizabeth Polytechnic Knowledge of

Airline System

2000

Fares& Ticketing

CRS Training

Air India (As per IATA standard)

Galileo, Amadeus

ACHIEVEMENTS

Handled 48 passengers to Australia for Pentasoft Super Challenger Cricket Trophy-2000.

Handled 24 passengers to USA for the Animation film “Alibaba” & Pandavas - 2001

Handled 15 passengers to Europe & USA for Mr.Y Gee Mahendra & group

Handled 18 passengers to USA for Mr.S Vee. Sekar & Group.

Handled 150 passengers from different parts of the World for XXI Congress of the International Association for Suicide Prevention-2001 at Chennai.

Best performance award winner for the two consecutive years (2006 and 2007) from HCL.

Best performance award from the client of HCL - “Powerwave”. Computer

Knowledge:

Working knowledge of - MS Office

Hobbies/Interest

s:

Cricket & Chess

Personal

Strengths:

Career oriented and love to take up challenges in job

Good analytical skills

Good verbal and written communication skill

Adaptive and open to change proven ability to motivate and lead a team to make things happen.

Personal

Information

Father Name: K.Ramachandran

Date of Birth: 18 May 1972

Marital Status: Married

Passport No: L6212369. Validity 28 NOV 2023

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