Patient Access Representative

EDITH FITZPATRICK-TATUM

Decatur, GA 678-***-**** **************@***.***

OBJECTIVE

To obtain a business role that enables me to demonstrate my extensive customer service experience of 20+ years in the healthcare industry.

PROFESSIONAL EXPERIENCE

EMORY HEALTHCARE – Midtown Campus, Atlanta, GA August 1996 – September 2009 Certified Patient Account Representative (Retired)

• Served as patient advocate during the lifecycle of the accounts; managed pre-admits, admitted patients and scheduled patients.

• Responsible for the collection and follow up of all hospital accounts throughout the admissions and discharge process.

• Communicated financial policies and identified patients requiring early financial counseling intervention.

• Provided patients with information regarding financial resources and coordinated classification for bad debt and charity.

• Verified, researched and completed all forms needed to bill claims for reimbursement. Insurance Verification Representative August 1990 – August 1996

• Performed all verifications of insurance benefits for primary and/or secondary coverage of CWL and JPW patients, coded insurance information for patients and obtained pre-certification when needed.

• Responsible for Error Guide Report and edits to UB-82 screens for all admissions. Registration Representative January 1989 – August 1990

• Responsible for pre-admits and admits patients, collected payments due according to hospital policy and procedures.

• Obtained certifications from insurance companies as required.

• Maintained UB-82 screens and patient logs (promoted to Insurance Verification Representative) ATLANTIC AMERICAN INSURANCE – Atlanta, GA June 1987 – December 1988 Claims Examiner

• Processing of all Medicare claims

• Data entry of medical information

HUBERT H. HUMPHREY HOSPITAL – Lost Angeles, CA July 1982 – September 1987 Office Supervisor

• Managed four cashiers – training, scheduling and performance evaluations.

• Managed all financial processes including cash disbursements and reconciliations, accounts receivables, accounts payables, and insurance payments.

• Responsible for all cash disbursements, reconciliations and bank deposits. EDITH FITZPATRICK-TATUM PAGE 2 OF 2

678-***-**** **************@***.***

HUBERT H. HUMPHREY HOSPITAL – Los Angeles July 1980 – July 1982 Admitting Representative

• Responsible for all patient registrations, inpatient and outpatient admitting, verification and completion of all insurance forms and other methods of payment.

• Obtained all necessary medical information from patients or responsible parties.

• Responsible for all patient room assignments.

EDUCATION & CERTIFICATIONS

Supervisory Institute, Atlanta, GA

Certificate of Completion

South Bay College, Los Angeles, CA

Certificate of Completion - Accounting and Business Management

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