Desktop Support Engineer

MANOJ.S

Mobile no: 735-***-**** / 892-***-****

E-mail id: ***********@*****.***

Objective:

To step into an environment that fosters new challenges in Desktop and System Administration and provides better growth prospects. Seek to work in an environment that enhances my knowledge with challenging opportunities.

Professional Experience:

•Worked in ACCENTURE Solutions Private Limited as a PROCESS ASSOCIATE for from Aug2016 to Aug 2017

•Worked in Orient Technology as DESKTOP SUPPORT ENGINEER Client place as AMEC FOSTER WHEELER from Sep 2017 till February 2018.

•Worked in FIDELIS Corporate Solutions Private Limited as DESKTOP SUPPORT ENGINEER Client place as DHL LOGISTICS GLOBAL SERVICE CENTER from march 2018 till December2018.

•Worked in Adecco India private limited as DESKTOP SUPPORT ENGINEER Client place as VALEO INDIA PRIVATE LIMITED from December 2018 till march 2019.

•Worked in ARVENSYS TECHNOLOGY as Backup Support Engineer for Desk Side Support Client place as WOOD from April 2019 till January 2020.

•Working in PROGRESSIVE INFOVISION PRIVATE LIMITED as DESKTOP SUPPORT ENGINEER Client place as INDUSIND BANK from January 2020 to till date.

ORGANIZATION ROLES AND RESPONSIBILITIES:

ACCENTURE: PROCESS ASSOCITAE

Handling the customer database verification over the mails.

Attending inbound calls and solving their queries if required.

Giving support to Commercials, Business banking and Insurance.

Also handling Invoice processing for payments are paid within the date of due.

Coordinating and supporting Managers regarding the work distribution.

AMEC FOSTER WHEELER: DESKTOP SUPPORT ENGINEER

•Installing, Configuration and troubleshooting of Windows Desktops & Laptops.

•Administration and maintenance of Desktops and laptops.

•Installation and troubleshooting of Operating systems like Windows 7, 10.

•Troubleshooting through Remote Desktop Tools like RDC, Bomgar and skype for business.

•Installing, Configuring and troubleshooting of Local and Network Printers.

•Troubleshooting Network Devices.

•Installing and Troubleshooting MS Outlook.

•Workstation Migration has completed with 250 machines has done with new OS and software installations.

DHL LOGISTICS: DESKTOP SUPPORT ENGINEER

Bit locker encryption with AD

Service Pack Patches updates.

Anti-virus Installation and updates.

Resolving Ticket raised from user and support Within SLA

Service now Ticketing tool

Worked with Active Directory

Create organizational unit and Groups.

Manage the Share Drive and share the Drive to Authorized user

Create Delete and Moving the Host name in Active Directory Windows Server 2012R2

Installation and troubleshooting of Operating systems like Windows 7, 10.

Citrix Xenapp environment application Logisair, Logisocean, JBA, SAP

Troubleshooting through Remote Desktop Tools through skype and RDC

O365 is used for Outlook skype and office products

IT Infrastructure management support VPN Configuration and Troubleshooting using CISCO App

ACTIVITY:

•Supported in Migration of entire site successfully

•Installing and configuring DHCP Server and create different Scope for LAN and WAN

•Configuration has done with Windows Server 2012R2 and OS installed Assigned IP Address as DHCP

•Supported for Fiber cabling for internet connectivity.

VALEO INDIA: IT SUPPORT ASSOCIATE

Jira Ticketing Tool

Worked with Active Directory

Create organizational unit and Groups.

Administration and maintenance of Desktops and laptops.

Manage the Share Drive and share the Drive to Authorized user

Troubleshooting through Remote Desktop Tools through skype and Bomgar.

O365 is used for Outlook skype and office products

Installing, Configuring and troubleshooting of Local and Network Printers

IT Infrastructure management support VPN Configuration and Troubleshooting using Pulse Secure App

Software installation through Altiris.

McAfee Antivirus installation management Drive Encryption with EPO Console Management tools handling

ACTIVITY:

Supported for Server Migration from One Building to Another building.

WOOD: BACKUP DISPATCH TECHNICIAN DESKSIDE SUPPORT

IBM Ticketing tool with ICD access

Asset maintenance through ticketing tool

McAfee Antivirus Encryption

O365 is used for Outlook skype and office products

Worked with Active Directory

Create organizational unit and Groups.

Manage the Share Drive and share the Drive to Authorized user

Troubleshooting through Remote Desktop Tools through skype and RDC

IT Infrastructure management support VPN Configuration and Troubleshooting using Global Protect App

PC Assembling & Troubleshooting.

Installing, Configuring and troubleshooting of Local and Network Printers.

Troubleshooting Network Devices.

ACTIVITY:

New Switches has configured connected with network team through TEAM VIEWER and completed.

Computer Proficiency:

•McAfee

•Symantec and Altiris management

•Jira and service now Ticketing system

•Bomgar RDC and Team Viewer

•IBM Ticketing Tool

•Active Directory

Profile Highlight:

•We have completed 700 systems OS configuration for New Network Setup within 5 days Set-up of the DHL GLOBAL SERVICE CENTRE and got appreciated with Centre Head, Global IT Head.

•Supported in Migration of entire site successfully

Qualification:

•B.SC Computer Science in : Prince Sri Venkateswara Arts & Science College,

Gowrivakkam, Chennai College on 2015 with 60%.

•Higher studies Gurunanak Matriculation Hr Sec School, Ch-42 on 2012 with 65.00%.

•10th From Sivasakthi Matriculation School, Ch-42 on 2010 with 63 %.

Personal Information:

Name : MANOJ. S

Father's Name : SEKAR.J

Date of Birth : 23-09-1994

Nationality : Indian

Marital status : Single

Language Known : English, Tamil, Telugu

Permanent Address : No: 5/349, Agathiswar Koil Street Sithalapakkam chennai-126

Declaration:

I hereby declare that the above details furnished by me are true to the best of my knowledge.

Yours Sincerely,

Place : Chennai

Date : (MANOJ .S)

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