Food Safety Customer Service
Resume:
LORNA WAMBUI GITHINJI
E-mail: *************@*****.***
Tel: +971-**-***-****
LinkedIn Lorna Wambui
AVAILABLE TO JOIN IMEDIATELY
PERSONAL ATTRIBUTES
I am a highly talented, self-driven & industrious with a particular interest in career excellence. Boasting excellent interpersonal, & negotiation skills. In addition, I am a very fast learner with a high level of integrity and trust, and I have the ability work with ease under pressure as well in a team.
PROFFESOTIONAL EXPERIENCE
RADISSON BLU HOTEL APPARTMENT, DUBAI SILLICON OASIS, NOV 2017 TO DATE
CAPTAIN WAITRESS / HOSTESS
DUTIES AND RESPONSIBILITIES
Greeting guests as they enter the restaurant and make them feel welcome.
Present menu, answer questions and make suggestions regarding to guests.
Apply positive suggestive sales approach to guide Guests.
Making sure that sequence of service is being followed.
Very good knowledge of the Micros system.
Responsible for the cash floats and for all guest payments through Card or Cash.
Making orders requisition through Micros system.
Preparing staff duty roster for the F&B team.
Preparation of the monthly attendance report through Opal System and prepare staff payroll.
Handling weekly inventory of the restaurant store
Providing guests with menus and answering any initial questions.
Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
Engaging with guests to ensure they're happy with food and service.
Responding to complaints and helping to resolve them.
Answering phone calls, taking reservations and guest’s orders.
1st scorer on Tripadvisor and Booking.com for the overall Hotel
LE RELAIS DE’L ENTERCOTE, DUBAI. 2015 JAN-2017 NOV
WAITRESS /CASHIER
DUTIES AND RESPONSIBILITIES
•Welcoming customers to the establishment.
•Taking orders for food and drinks from patrons.
•Relaying special instructions, for example accommodations for a customer's food allergies or preferences, to kitchen staff.
•Clearing tables of dirty dishes and glasses and preparing them for other guests.
•Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or tea.
•Describe menu to customers and suggests products that might appeal to them.
•Receive payments by cash, credits, vouchers or automatic debits.
•Issue receipts, refunds or any change due to customers.
•Answer customers questions based on procedures and policies.
CUSTOMER SERVICE ASSOCIATE
TELECOM LIMITED KENYA, 2013-2014
DUTIES AND RESPONSIBILIETS
Effectively manage incoming calls from customers.
Identify and assess customer’s needs to achieve their satisfaction.
Build sustainable customer relations through interactive communication.
Provide accurate, valid and complete information.
Handle and resolve customer complaints.
Provide pricing and delivery information.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transaction.
Prepare and distribute customer activity reports.
PERSONAL INFORMATION
Date of birth : 20 Jan 1989
Marital status : single
Languages : English (Verbal & Written)
Skype Id : Lorna Githinji
Visa status : RECIDENCE VISA
EDUCATION INFORMATION
2009 Diploma in Beauty Therapy and computer packagers St Bartholomew College
2008 Kenya certificate of secondary school
2004 Kenya certificate of primary school
OTHER MERITS AND SKILLS
Food Safety Course Level 2 –AAPT Quality Food Safety Consultancy, Jan 2020
Basic Food hygiene course- Radisson hotel groups
YES I CAN! Customer Service - Radisson blu Hotel Apartments,
WOW Maker, staff of the month Feb 20-Radisson blu Hotel,Dubai
Dubai way champion customer service skills
WOW Maker, staff of the month April 2019 -Radisson blu Hotel,Dubai
Computer literate (computer packages Ms Word, MS excel, Microsoft PowerPoint)
Good communication skills and presentation
Quick to learn, Hard Working, Flexible, Creative, Imaginative and Adjustable
Inventory taking
Some of my positive Tripadvisor and Booking.com reviews below:
Contact this candidate