Michelle D. DesSoye Home 716-***-****

*** *********** **** **** 716-***-****

Getzville, New York 14068 Email – adeliz@r.postjobfree.com

Michelle D. DesSoye

Objective

To enhance my career by focusing on a different Business area in Project Management/Scrum Master.

M & T Bank Lafayette Court, Buffalo, NY

Skills

April 2017 to May 12, 2020

Business Systems Analyst VI Commercial, Credit and Treasury IT

Functional Track Lead for CLM

As Functional Track Lead for the project, my primary directive was to participate in JAD sessions and shadow the Accenture Functional Track Lead to gain the necessary knowledge to lead the M&T team in the current and future releases on Salesforce/nCino. Responsibilities include: Project Plan structure, maintenance and timeline as well as leading discussions with the business to draw out their needs and pain points, leading daily stand up meetings, weekly internal team meetings and ensuring that the Accenture Team stayed on track to meet our deadlines.

I led a few off-shoot projects related to the program and have been focused on learning the new system in order to be able to provide support to teams. I have worked with the business and application/development teams to draw out the functional requirements for several needed modifications to the legacy systems as well as nCino. Received my nCino Administrator Certification. Participated in smoke testing and UAT.

Support the Production Support team with ticket research, root cause and resolution, leading triage meetings and building Centralized Ticketing System with Salesforce using Process Builder. Salesforce experience: Process Builder, Workflow, Validation Rules, Objects, Fields, SOQL, Workbench, Field Dependencies, Report Creation, Report Types, List View Creation, User Setup/Maintenance/Permissions, Page Layouts, Dashboards, Debug Log and Automated Email.

Systems: Salesforce, nCino, CAPPM, SharePoint, Inspector, Workbench, Outlook, ServiceNow, MS-Office, Excel, Project, Workday, PowerPoint and Visio

Skills

June 2006 to April 2017 HSBC Bank, NA Buffalo, NY

As part of HTS Global Change Delivery, I have served in two roles:

AVP Project Manager

As a Global Change Delivery Project manager, I plan, mobilize and direct projects of medium to high complexity and scale from inception to closure. I am responsible for the end to end delivery of a single project or work stream of a larger project or program, proactively balancing scope, schedule, budget, risks, outcomes and benefits. The projects can be stand alone or form part of a program. I am responsible for deploying the HSBC Project Management framework and other Global Change Delivery frameworks within the project. Business Requirements, Functional Requirements, Define project plan, milestones, dependencies, project budget tracking, risks/issues, action log creation/tracking, project team meetings, track and manage requirements, UAT and defect tracking via Quality Center, SharePoint creation/maintenance, Executive Dashboard Management reporting, monitor and track project change requests. When required, I work closely with Program Managers, Senior Project Managers and the Global Portfolio Management Office to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviors. On occasion, I provide project management oversight to multiple smaller initiatives at the same time within a priority market. Methods: Agile, Waterfall

I am a BTF champion and sit on the biweekly panel. Project Document tracking and monitoring of User Acceptance Testing.

I have served as Scrum Master using Jira on my past two regulatory projects.

SharePoint, Clarity, Quality Center, WebEx.

AVP Business Analyst

I work closely with Business Partners and Business Subject Matter Experts in the definition, testing, training, implementation, and support of functional requirements on large to extra-large, extremely complex technical and non-technical projects. I work to elicit requirements, benefit and cost analysis, and change requests using one or more of the following methods: interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis in the most efficient means possible. On occasion, I will provide recommendations to senior management regarding type and number of resources human, financial, tools, etc. required to complete assigned projects as well as solicit and obtain management authorization for development, documentation and implementation of new features and information processing systems as well as maintenance and support of existing application systems. Projects are cross functional, requiring a broad knowledge of the Company, key functions, and products. I participate in the full systems development life cycle of assigned technical and non-technical projects to ensure comprehensive, timely and high quality outcome of assigned projects. Assist in developing project plans using tools that facilitate task listing, assignments, risks, tracking and modification to ensure business requirements are completely satisfied, on time and within budget In addition, I develop executive reports on assigned projects to keep management apprised of project status, major issues, scope changes, resource changes and milestone achievement or misses. I liaise between business and technology partners to ensure requirements are translated in a way well understood by technology, and ensure technology solutions are understood by and meet the needs of the business. Responsible for completing the following documents: Idea Outline, Investment Summary, Change Control (PCRs), Sox assessment, Risk, Operational Risk assessment, Initial Security assessment, Privacy Impact assessment, Business Case, Business Requirement Detail, Functional Requirement, Change and Implementation Approach, Test Strategy, Test Completion Certificate, Implementation Authorization, Post Project review, Project Completion Certificate.

Systems: Sharepoint, CA PPM Workbench and Jira

Portfolio Management

In July 2014 I was recruited by the CMB Portfolio Management team to take on an additional role with them and assist their team with reporting and documentation.

June 2006 to December 2011 HSBC Bank, NA Buffalo, NY

Sr PCM Technical Specialist/ Sr Business Project Mgr

Provide complex technical consultation, project management and testing of a more complex nature to clients and colleagues throughout the Global Group.

Manage and support technical implementations, conversion consultation, liaison with IT managers and providing client and internal presentations.

Define client technical requirements and plan all aspects of the implementation, including hardware/software installation, user training and procedures development.

Complete technical presentations to prospective customers as requested.

Manage various stages of the implementation process including definition of technical requirements (scope), end-to-end file and connectivity testing and production implementation.

Provide technical support to investigate and resolve reported customer problems of a complex nature, including those reported from Global Group Team.

Monitor and report system performance against agreed service level standards.

Participate in periodic client visits and/or conference calls to discuss system performance.

Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.

Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Manage the provision of technical, project management and/or operational support for assigned large and/or complex business area of the Bank and its clients, ensuring timely and accurate responses to business and/or functional needs.

Serve as team leader and/or subject matter expert for complex problem-solving/business continuity and developing systems, processes and products.

Meet with internal and client senior business and functional management to discuss and respond to their needs for technical, project management and/or operational support.

Ensure timeliness and accuracy of responses, adherence to internal policies and external regulations and maximized contribution to economic profit. Coordinate activities with other areas of the Company as required ensuring a smooth implementation of new and/or enhanced processes or systems.

Manage the identification of opportunities to automate or modify activities or procedures to increase efficiency and maintain a competitive advantage. Manage the compilation, production and distribution of reports on area activities.

Payments & Cash Management Project Management - manage cross-functional teams in the planning, analysis, design, testing and implementation of changes to the business’ multi-delivery network, systems, processes and products.

Provide consultative and support services in assigned business functions. Projects are of high complexity or criticality to Payments and Cash Management activities and supporting systems for internal and external clients.

Software/Hardware: Vector Connexion, Connect, MS Professional, Word, Excel, Lotus Notes, IBM Mainframe.

1999 to May 2006 INNOVATIVE SOLUTIONS Cheektowaga, NY Rochester, NY

Project Manager/Consultant- Salary $65,000.00

Project management, implementer and trainer for various software and hardware systems.

Writing and designing implementation plans and schedules, conducting need analysis, system analysis, business flow studies and documenting results. Process analysis for system and client requirements.

Provide clients with process consulting services to improve their business and productivity.

Preparing demonstrations, performing the walk through for the prospect and presenting the demonstration.

Needs analysis to ensure our product will fit the customer needs. Assist with quote/proposal.

Create test plans and test scripts for testing modifications as well as data conversions.

Author the manuals for all our in house custom programs.

Support for our current customer base for hardware, software and operating systems.

Apply updates and upgrades for all hardware, software and operating systems and install new iSeries hardware and PC’s.

Train and Implement Distribution Software – Accounts Payable, Accounts Receivable, Order Entry, Sales Analysis, EDI, Warehouse Management, Inventory Accounting, Inventory Management and Planning, Work Order Processing, General Ledger, Purchasing, Bid and Quote, Consignment, Bill of Material, Radio Frequency, International Currency.

Train and Implement Construction Software – Accounts Payable, Accounts Receivable, General Ledger, Payroll, Human Resources, Job Costing, Project Management, Purchasing, Contracts, Sub Contracts, Field Reporting, Purchasing, Equipment Accounting, Fixed Assets, Equipment Maintenance,

Report writer training – iSeries Query, Crystal Reports

Implemented and designed HATS project for current distributor client-wrote user guide for their users

Hardware: IBM AS/400, System/36, Advanced System/36 and PC’s, NT Networks and Novell Networks

Software/Operating Systems: Daly.Commerce, DMAS, CMAS I,CMAS II, Concord, Starbuilder, MAS90, Query/36, Query/400, MS Professional, Business Works, Macola, Windows 95, Windows 98, Windows 3.1, DOS, O/S 400, Client Access, Surpass, Quadrant Fast Fax, Crystal Reports, MS Access Database, Data Cube and SQL, Webspehere, HATS, Solomon.

1998 – 1999 DALY.COMMERCE Atlanta, GA

Sr. Project Manager / Sr. Application Specialist

Project Manager, implementer and trainer for Daly.Commerce A+ software. Writing and designing implementation plans, schedules and budgets. Conduct needs analysis, system analysis, process consulting, business flow studies and documenting results.

Provide clients with process consulting services to improve their business and productivity.

Support for our current customer base for hardware, software and operating systems.

Implemented and provided training on A+ for various accounts around the country

Implemented and trained users on A+ applications –

Accounts Payable, Accounts Receivable, Order Entry, Sales Analysis, EDI, Warehouse Management, Inventory Accounting, Inventory Management and Planning, Work Order Processing, General Ledger, Purchasing, Bid and Quote, Consignment, Bill of Material, Radio Frequency, International Currency

Hardware: IBM AS/400, NT Networks and Novell Networks

Software/Operating Systems: Daly.Commerce, Query/400, Word, Excel, Windows 98, O/S 400, Client Access, Quadrant Fast Fax

1996 to 1998 INNOVATIVE SOLUTIONS Cheektowaga, NY

Rochester, NY

Consultant

Project Manager, implementer and trainer for various software and hardware systems. Writing and designing implementation plans and schedules, conducting process analysis, system analysis, business flow studies and documenting results.

Provide clients with process consulting services to improve their business and productivity.

Preparing demonstrations, performing the walk through for the prospect and presenting the demonstration.

Authoring the detail quote presentation.

Author the manuals for all our in house custom programs.

Support for our current customer base for hardware, software and operating systems.

Apply updates and upgrades for all hardware, software and operating systems and Install new AS/400 hardware and PC’s.

Implemented and trained users on A+ software –

Accounts Payable, Accounts Receivable, Order Entry, Sales Analysis, EDI, Warehouse Management, Inventory Accounting, Inventory Management and Planning, Work Order Processing, General Ledger, Purchasing, Bid and Quote, Consignment, Bill of Material, Radio Frequency, International Currency

Hardware: IBM AS/400, System/36, Advanced System/36 and PC’s, NT Networks

Software/Operating Systems: Daly.Commerce, DMAS, CMAS I,CMAS II, Concord,Starbuilder,MAS90, Query/36, Query/400, Word, Excel, Business Works, Macola, Windows 95, Windows 98, Windows 3.1, DOS, O/S 400, Client Access, Surpass, Quadrant Fast Fax.

1990–1995 GEMKO INFORMATION GROUP Buffalo, NY

Consultant / Operations Manager

Project Manager, implementer and trainer for various software and hardware systems. Writing and designing implementation plans and schedules, conducting process analysis studies, business flow studies and documenting results.

Author the manuals for all our in house custom programs.

Support for our current customer base for hardware, software and operating systems.

Provide clients with process consulting services to improve their business and productivity.

Apply updates and upgrades for all hardware, software and operating systems.

Install new AS/400, Advanced System/36 and PC’s

Design and implement in-house standards and procedures

Author in-house procedures and standards manuals.

Hardware: IBM AS/400, System/36, System 34, System/32, PC’s

Software/Operating Systems: Daly.Commerce, DMAS, and CMAS I, CMAS II, Concord, MAS90, Query/36, Query/400, Word, Excel, Windows 95, Windows 3.1, DOS, O/S 400, PC Support, Client Access, Surpass.

1988-1990 MJM INFORMATION GROUP Rochester, NY

Cheektowaga, NY

Consultant

Project Manager, implementer and trainer for various software and hardware systems. Writing and

designing implementation plans and schedules, conducting need analysis studies and documenting results.

Support our current customer base for hardware, software and operating systems.

Apply updates and upgrades for all hardware, software and operating systems and install new

System/36, AS/400 and PC’s.

Hardware - IBM AS/400, System/36, System 34, System/32, PC’s, NT Network, Novell Network

Software/Operating Systems: Daly.Commerce, DMAS, CMAS, Concord, Query/36, Query/400, DOS, O/S 400, Clarity, SharePoint, Lotus Notes, Quality Center, Microsoft products: Word, Excel, Visio, Power Point

Specialize in Distribution, Construction, Light Manufacturing and POS.

Education

1979 – 1989 State University of New York at Buffalo Buffalo, NY

1979 – 1984 Major in Gerontology

1985 – 1989 Major in Accounting – Studies not complete

Languages

Fluent in French

References

Jen Yapp Manager at HSBC 716-***-****

Andrew Carney Manager at HSBC 716-***-****

Karen Joyce Manager at M&T Bank 716-***-****

Certifications

In progress of completing Scrum Master Certification and Six Sigma Yellow Belt Certification

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