Advisor
Resume:
Janelle Williams
Goodyear, AZ
85338
*********@*****.***
Skills
● Clear communicator
● Muti-tasker
● Problem Solver
● Trustworthy
Experience
June 2019 - July 2020
Bank of America, Phoenix, AZ - Sr. Client Representative
● Handle high volume, escalated calls in a fast-paced inbound environment
● Troubleshoot all bank products digital services ie. the company website and mobile app.
● Match clients with relevant bank products that will enhance their relationship with the bank.
● Process credit applications for secured and unsecured lines of credit.
● Assist with credit and deposit accounts for consumer and small business clients. July 2018 - November 2019
Chat Recruit, Remote - Advisor (Contractor)
● I answered inbound calls and instant chats from persons seeking advice.
● I created articles for the company’s newsletter regarding spirituality, astrology and personal beliefs.
January 2015 - July 2018
Progressive Casualty Insurance, Remote - Retention Consultant (P&C Licensed)
● Built trust by understanding the needs of my clients and writing individual policies tailored to their personal needs.
● Helped with insurance needs such as adding/deleting vehicles and drivers from policies, processed insurance renewals, cancelations and reinstatements for a high volume contact center.
Education
2001
Dorsey Business School, Southgate, MI - Certificate-Computer Applications 2
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