Manager Customer Service

NITESH UPPAL

** ********** ***** ********, **. L*K1M2

Cell: 647-***-****

E-mail: *************@*****.***

Professional Summary

Management professional with over 8 years of quantifiable experience in Project Management, Account Management, Business Development, and Customer Service and Quality Assurance. Possesses diverse experience in project management, risk assessment and mitigation, budgeting, conceptualization and execution of cross-functional team projects multiple public and private sectors in health care, food, and hospitality industries. Skilled at partnering Excellence and Compliance with project management and core business activities, and developing highly productive cross-enterprise alliances. An innovative thinker who uses creativity to find new approaches to risk management and issue resolution. Excels at delivering high-quality, rigorously tested results. Adepts at refining and optimizing testing and development protocols. Has the ability to adapt to new technologies and situations with ease. Excellent communicator who can explain highly technical ideas to non-technical audience. Possess excellent verbal and written communication skills, and excels in team leadership, project management, risk mitigation, organization, time management, conflict resolution, and problem solving. Developed, implemented and facilitated major precedent-setting new business development and customer services based initiatives. Proven ability to manage multi-cultural team of professionals with diverse background.

Highlights and Expertise

Project Management

Over 8 years of experience in project management, risk assessment and mitigation, and customer interactions and relations. Extensive experience in issue resolution, leading, planning, scheduling, estimating, forecasting, coordinating, controlling, managing, delivery, and short-term and long-term budgeting strategies.

Software Expertise

Over 8 years of experience with Microsoft Office products: Project, Word, Excel, and PowerPoint for project management, budgeting, and Gantt charts timelines tracking.

Profeesional Experience

General Manager and Quality Assurance Specialist Feb. 2018 – Present

Popeyes Louisiana Kitchen – Hamilton, ON.

Established and trained both senior managers and junior staff memebers the art of excellent customer service.

Oversaw food quality and safety assurance experience including planning, implementation, and execution.

Motivated team-members by delegation and coaching, inculcating employee-first initiative and rewarding performances.

Always work first with all strong safety attitudes, along with good judgment and problem-solving abilities.

Worked independently and in teams and ability to work effectively under pressure.

Procurement and Contract negotiations with external stakeholders to ensure a win-win relationship.

Senior liaison with internal Key Opinion Leaders and external Key Decision Makers for smooth operations of the franchise.

Project Manager and Customer Service Specialist Aug. 2016 – Jan. 2018

Popeyes Louisiana Kitchen – Toronto, ON.

Established relationships with existing and potential customers to ensure repeat business.

Provided courteous and professional customer service to clients by meeting and exceeding their needs.

Handled Franchise Operations Management, and Resource Budgeting and Utilization.

Handled cash, debit and credit payments as well as operated computerized cash register

Informed customers about new products offerings and promotions.

Transformed product queries into definite sales.

Franchise Magement Supervisor Jan. 2016 – Aug. 2016

Popeyes Louisiana Kitchen – Toronto, ON.

Created a sense of brand loyalty with customers ensuring continued sales.

Built sales plans for monthly targets.

Kept detailed records of customer information to forecast and anticipate future sales.

Altering and tailoring products to customers’ needs and specifications.

Achieved monthly sales targets.

Program Manager Mar. 2016 – Aug. 2017

Money Gram Marketing Events – Toronto, ON.

Supervised budgets and ensured efficient operations of the business.

Oversaw committee responsibilities, including coordinating, organizing, and planning meetings/events, coordinating and maintaining written and/or electronic calendar/schedule of assigned personnel.

Promoted communication among all staff.

Oversaw crowd management.

Prepare relevant site materials and venues for efficient, safe, and service oriented competitions.

Key Account Manager May 2016 – Dec. 2016

Consult2Command – Toronto, ON.

Lead business development of the new specialty healthcare division of diabetes and mental health in Canada.

Content, strategic & medical writing for the healthcare division for various clients and stakeholders.

Responsibility to identify various stakeholders for business and event purposes.

Determined best method to resolve problems in accordance with company policies to ensure customer satisfaction.

Obtained and reviewed services tracks and managed cross-functional teams responsible for addressing service tasks.

Education

Professional Management 2016-2017

Lambton College, Toronto, ON.

Graduate Studies – Masters of Pharmacy 2012-2014

Punjab Technical University, Punjab, India

Undergraduate Studies – Bachelors of Science 2008-2012

Himachal Pradesh University, Himachal Pradesh, India

References

Syed Safdar

26 Bonhill Blvd. Hannon, ON. L0R 1P0

Cell: 905-***-****

E-mail: *******@*****.***

Vinny Soni

59 Westowanis Dr, Etobicoke, ON. M9W 6X4

Cell: 647-***-****

E-mail: *********@*****.***

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