Repair or Maintenance Technician

Doug Heaton

Chandler, Arizona - ********@***.*** - 602-***-****

Summary

A high-energy professional with years of experience in a wide array of technical skills, product development and sales with an inherent ability to self-direct himself and others to maximize organizational and production output. A flexible professional seeking to exercise current technical and sales skills with an innovative and progressive organization.

Areas of Expertise: Effective Communicator/Problem Solver

Electronic Technical Expertise

Field Service Engineering Manufacturing Operations

Facilities Management

Technical Product Sales

Medical Equipment Service

Relationship Management

Compliance and Certification

Workflow Maximization

Vendor Liaison

Project Management

Self-Directed

Professional Experience

Performance Health– Service Technician (Field/Client Interfacing) 2014 – 7/2020 (Laid off due to Covid)

(Formerly -Patterson Medical)

Service, install, and maintain a wide variety of medical devices, instruments, fitness, physical fitness and therapy equipment and other associated devices including ultrasound, stimulators, and biomedical equipment.

Diagnose, troubleshoot, and repair and both the board and component levels and return to manufacturers’ specifications.

Troubleshoot issues and resolve as well as perform preventative maintenance to include, safety checks and calibrations.

Document findings, track charges and communicate with clients.

Create strong relationships, strengthen brand and client loyalty.

Execute a work with an acute sense of urgency to help client’s organizations maintain their businesses and workflow.

Perform scheduled maintenance, performance tests, electrical safety inspections on biomedical and exercise equipment. Perform emergency repairs on a variety of medical equipment as needed

Assemble biomedical and exercise equipment according to manufacture specification and guidelines.

Perform telephone diagnostics with technologists and factory service personnel as required.

Communicate with management, and coworkers on the status of repairs, scheduled inspections, installations, and customer concerns.

Accurately document all repairs, safety/calibration, and inspections.

Balance multiple job demands and prioritizing to meet customer needs

Doug Heaton (Continued - Page 2)

Intel Corporation - Contractor (Nemstek Field Service Agent) 2010 – Active on call

Represent company as U.S. In-market technical support and repair of the Plasma Desmear Tool

Maintain positive client relationships and surface potential new sales opportunities

Instruct key technicians on critical repair and preventative maintenance practices

Communicate as the key international liaison between the Taiwanese company Nano Electronics and Micro Technologies (Nemstek) and Intel Corporation’s engineering/production in Chandler, AZ.

Intel Corporation FTE– Senior Fab Maintenance Technician (Lithography & Dry-etch) 1990- 2009

Began career at Intel as a Modular Repair Technician and gained additional rank, roles and seniority as education and experience were obtained. Proved self as a dedicated, self-initiating, productive employee who continually looked out for better and more efficient ways to produce volume at increasing levels of quality.

Lead team through new manufacturing efforts from concept through production runs.

Performed processing and repair of wafer manufacturing equipment in a high-tech cleanroom production.

Maintained accurate data using computer and various software tools for maintenance, production, and safety.

Scheduled work area resources, Project Managers on engineering projects, process certifications, disposition of product and equipment.

Collaborated with teammates on process tool and engineering improvements surrounding process, efficiency, WIP (work in process) and safety.

Conducted testing and repair of PC boards, generators, and modules down to component level. Using multiple testing devices such as DVM’s, oscilloscopes, signal generators and spectrum analyzers.

Previous Roles FTE

UltraTech Stepper - Field Service Engineer (Burr-Brown, AAMC, Intel and Motorola)

Apple Computer - Supervisor/Technician - Assembly Technician promoted to Supervisor

Education, Special Training and Certifications

DeVry Institute of Technology - Phoenix, Arizona: Completed all Associate Degree certificate requirements in the Electronics Technician Program

Intel - Held equipment maintenance certifications in multiple Intel factories and functional areas.

Lead position in ERT Emergency Response Team

TeamViewer, Excel, PowerPoint, Word, and Outlook. Multiple proprietary Intel software systems.

Instructor - 5th Degree Black Belt in Chang Hun Tae Kwon Do - S&H Family Martial Arts

Volunteer and Associations

Multiple Awareness Courses related to Self-Protection and Self Defense statewide

Active 2-year participant in City of Chandlers Avenue of Caring. (Renovation and rebuilding of low-income properties)

Key 3 year position the CCC organizing the World 285 Project (Preparation of nutritional meals to earthquake victims around the world).

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