Manager Store

AFSHIN LALEHPOUR

Los Angeles, CA ***** 310-***-**** **********@*****.*** www.linkedin.com/in/afshin-lalehpour-2167851a2 Dynamic Client Service Specialist

Passionate Client Service Specialist with excellent customer service skills with over 25 years of experience, seeking new challenges and opportunities for professional growth and advancement in an environment where the company best put in use my strong communication and interpersonal skills. KEY SKILLS

e Interpersonal communication Critical thinking

Decision Making and leadership Management

conflict Resolution Problem solver

Hiring/termination process Multi-tasking

People oriented Customer service

PROFESSIONAL EXPERIENCE

Macy’s, Los Angeles, CA April 2005 – March 2020

Department Manager

Customer focused sales leader, providing an exceptional customer experience by ensuring an organized, neat, and clean shopping environment and friendly customer service.

Lead, coached, trained, and developed a team of effective sales associates for the success of the store.

Worked with store manager to coordinate the entire daily activities of the store, including merchandising, coaching, selling and retail excellence by achieving personal and store goals.

Carried out review on reports, identify deficient areas, execute action plans with focus on correcting deficient areas. Collaborated with the merchandising team to plan and implement sales set-up, floor moves, and merchandise placement.

Carry out a monthly review for colleagues Addressed attendance and behavior issues. Robison’s May, Canoga park, CA March 1997 – April 2005 Sales Manager

Job scope

Encouraged teamwork, career growth, and talent retention.

Provided continual support for the growth and development of associates through quality coaching, as well as enables a motivating and inspiring work environment that positively projects the store’s brand and integrity and makes the team effective brand ambassador.

Responsible for implementing procedures and operational policies and maintained brand standards, as well as communicating information relating to incentives, contests, and promotion to the team.

Observed best selling products and major items; informed store management on merchandise needed by customers Lavi & Associates Real Estate and Property Management, Hawthorn, CA August 1995 – October 1996 Assistant Property Manager

Received all telephone calls and in-person visits.

Make Appointment for apartment showing, in taking maintenance request, and communicating with vendors

Assist Resident manager with day to day operations and reporting COMMUNITY INVOLVEMENT

Home Owner Association December 2005 – Present

Treasurer

Responsible for the association funds, securities and financial records.

Oversees billing, collections and disbursement of funds, and coordinates the development of the association’s proposed annual operating budget and reserve allocations EDUCATION

Bachelor of Science, Business Administration - California State University, Northridge, CA Associate of Science, Business - Pierce College, Woodland Hills, CA LANGUAGES

English Farsi

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