PC Technician, Desktop Support
Resume:
Irac M. Chaney II
**********@*****.***
Professional Profile
Determined CIS student seeks an entry level position that will provide further learning experiences. Interpersonal skills and adaptability to changes polished through years of customer-related job experiences. Self-motivated to complete any task assigned and collaborate with coworkers when needed. Curious about learning and understanding new ideas that will positively impact personal and company productivity.
Education:
Bachelor of Arts, Siena Heights University Adrian, MI September 2020
●Computer & Information Systems
Job Experience:
University of Michigan ITS Depot, Ann Arbor, MI February 2020-April 2020
PC Technician
●Use Killdisk software to thoroughly wipe decommissioned devices (with hard drives)
●Organize and clear out Depot’s room at Arbor Lakes in order to cycle in new devices to wipe
●Throw out e-waste properly at specified locations
●Coordinate with student workers to efficiently prepare enough devices for Property Disposition
●Develop a system for future employees to manage the Depot room at Arbor Lakes
●Removed and shred hard drives when Killdisk fails or video card has malfunctioned
●Create disposition forms that document the make and model of devices sent to Property Dispo
●Schedule times to pick up either dispo or e-waste from different locations around campus
●Operate a box truck to transport cages of decommissioned devices from different campus locations, to Arbor Lakes, to Property Disposition
●When requested, assist other IT locations with their work goals.
St Joseph Mercy, Ann Arbor, MI September 2019-December 2019
Trinity Health Tech Ops
●Follow scripts to examine the functionality of a new medical software
●Analyze and determine the status of each workstation
●Communicate clearly with other team members to keep all members informed
●If needed, coordinate with St Joseph Mercy faculty to schedule a time and date for testing on personal devices.
●Maintain a clean and organized area
●Utilize ServiceNow to create tickets for issues
●Drive to remote locations in Southeast Michigan associated with St Joseph to ensure completed tests of over 5,000 workstations.
WALMART, Canton, MI July 2019-September 2019
Personal Shopper
●Expediently and accurately shop for products based on online orders
●Carefully load customer’s grocery order into their car
●Efficiently communicate with coworkers and customers
●Professionally converse with Walmart corporate to fix order errors
●Check all grocery items to ensure high quality selections for customers
●Memorize general item locations for all in-store departments
Siena Heights University IT Department, Adrian, MI May 2017-June 2018
Helpdesk / Audio Visual Technician
●Utilized the software CARS to find students and faculty members in order to reset passwords
●Managed online curriculum database.
●Answered phone calls and addressed the concerns of faculty and students
●Made routine checks to confirm signages were online
●Traveled to other locations around the university to address the technical concerns a faculty member may have
●Answered tickets of faculty members through Spiceworks
●Imaged new laptops and re-imaged current laptops to keep them up to date
●Deployed and maintained an inventory of all hardware across the campus
Chartwells, Adrian, MI October 2016-December 2017
Dishwasher/Pizza Cook/SHU Cashier
●Operated Dishwashing machine
●Maintained cleanliness and quantity of dishes and silverware
●Prepared pizza for student consumption during dinner
●When needed utilized machinery to aid me in producing dough
●Navigated through the SHU Shop’s computer system to check students out
Kentucky Fried Chicken, Belleville, MI June 2015-June 2017
Shift Supervisor
●Introduce and train new employees in multiple areas of the company
●Observe the schedule and maintain the labor-cost rate by calling in or releasing coworkers during the shift
●Managed the cleanliness of our store by providing different tasks to coworkers
●Increased the morale of employees by affirming their conscience of teamwork
●Assessed any customer/employee related issues and provided multiple solutions
●Covered other team members’ shift when necessary
Campus Involvement
●Track and Field, Siena Heights University - 2016
●Siena Heights Engineering Club - September 2016 - May 2018
●Men of Distinction Club - November 2017 - May 2019
●Michigan Intercollegiate Honors Band - February 2018
●Siena Heights Esports Team - September 2018 - May 2019
●Siena Heights Marching Band - August 2015 - May 2019
Section leader of the Trombone section - August 2017 - May 2019
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