Sales Representative Customer Service

CURRICULAM VITAE

SYED SHAH ALI ASFAR

House No.- -10

Palam Vihar, Sector 23

Gurgaon- 110002

Contact # 987-***-****

Email Id: ************@*****.***

Career Objective:-

To work with a progressive and equal opportunity organization where I can contribute to the growth through my expertise and experience.

Academic Qualification:-

Matriculation passed from C.B.S.E.

Intermediate passed from C.B.S.E.

Graduation (B.Com.)

Profile:-

Currently working as Sr. Analyst with American Express Bank.

Worked with Fidelis Technologies as Sr. Technical Analyst for 3 years 8 months.

Worked as a Sales Representative with IBM for 2 years 2 months. Job Responsibilities are:-

Handling all the Financial Dispute on the card.

Handling the Merchant’s & Client Issues.

Auth Reversal & Back ground verification.

Non Funded cards & Switch cards.

Taking care of Seller’s Queries.

Handling all the escalations.

Handling all Inbound & outbound calls.

Maintaining AHT & meeting C.SAT

Meeting Daily targets.

Maintaining all quality parameters.

Mentoring to the new employees.

Team Leadership -Coaching, Motivation and Conflict management.

Team Management - Quality and Productivity management and improvement. Achievements:-

Met all primary metric to deliver best quality service within my supervision area. Technical Skills:-

Basic knowledge of MS Excel.

Basic knowledge of MS Word.

Passport Details:-

Passport No. K4596380

Date Of Issue 24 /May / 2012

Date Of Expiry 23 / May/ 2022

Personal Details:-

Father’s Name Lt. Syed Shah Ali Asdar

Date Of Birth 02 / Jan / 1989

Religion Islam

Marital Status Unmarried

Hobbies Playing Chess and Cricket

Language Known English, Urdu, Hindi and Arabic

Permanent Address:-

House # 503, New Azimabad Colony,

Near Sanichra (W),

P.O.Mahendru,

P.S. Bahadurpur,

Patna – 800006,

Bihar, India

Date: - Syed Asfar

Contact this candidate