Customer Service Office

Caryn Galindo

Phone: 219-***-****

Email: **********@*****.***

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. I am a quick learner with new technology and mastering it. Also, equally successful in team and self directed settings consistent with staying organized for an efficient work environment. Education

January 2015 - December 2018

Indiana University Northwest, Gary, Indiana

Major in Nursing BSN - Minor in Health Management

Experience

Michelin Cleaning Company, Northwest IN- Management Associate / January 2015 - August 2019

● Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.

● Organized and scheduled client appointments with our team of professionals, effectively accommodating hectic agendas.

● Collected and distributed messages to team members and managers to support open communication and high customer service.

● Collected payments from clients and updated account balances as well as payroll.

● Responded to inquiries and resolved escalated issues to management personnel to ensure client satisfaction.

● Answered telephone calls to field inquiries from residential clients, commercial clients, and various other callers seeking information along with setting up appointments for estimates.

● Routed incoming mail and messages to relevant personnel without delay.

● Handled complaints, questions, and information to meet client needs.

● Offered appointment information updates and rescheduling.

● Entered daily data in computer systems and documented office activities. Silverbirch of Hammond, Hammond IN- CNA Caregiver / September 2018 - June 2019

● Provided safe mobility support to help patients move around personal and public spaces.

● Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels.

● Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

● Kept a close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

● Developed rapport to create a safe and trusting environment for care.

● Took and documented vitals,observed behaviors, and took record of medications for patient medical records.

● Maintained clean, safe, and well-organized patient environment.

● Assisted disabled clients in any way necessary to facilitate Rockit Bar and Grill, Chicago, IL- Server/ August 2018 - July 2019

● Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

● Enhanced operational efficiency by using slow periods to restock employee and customer supplies.

● Kept register accurate through correct billing, payment processing, and cash management practices.

● Worked with POS system to place orders, manage bills, and handle complementary items for dissatisfied customers.

● Collected credit card, cash, and gift card certificate payments from customers and made proper change for cash transactions.

● Upsold high-profit items such as appetizers,specials, and mixed drinks to enhance sale numbers.

● Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

● Greeted and maintained relationships with regular customers.

● Trained incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.

Skills

● System administration

● Business growth and retention

● Customer / client relations

● Bookkeeping

● Scheduling

● Mail handling

● Technical support

● Customer service oriented

● Organization skills

● Telephone etiquette

● Microsoft and Apple software

● Problem-solving

● Time management

● Filing

● Sensitive information handling

Languages- English and Spanish

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