Healthcare Project Manager, Healthcare Administrator, Medical Manager

MARIA R. BELL

301-***-**** · *****.********@*****.***

Healthcare Administrator · Program Manager · Performance Management

Career Summary:

Results-driven Healthcare Administrator and Operations Executive with 21 years of extensive experience leading medical, surgical, IT, Pharmaceutical Development, Clinical Research, Healthcare Education Platforms and ancillary healthcare service operations teams and medical practices operations in government, military, and private sector environments. Delivers superior operational leadership to elevate business performance, drive process improvement, and maximize patient and physician relations. Develops and executes strategic plans to realign health care delivery systems to optimize Major Healthcare platforms performance and improve patient outcomes. Honorably retired United States Navy Veteran with 20 years of active duty service.

Strategic Planning and Execution: Created strategies to realign Surgical Services operating room suites. As part of the $1.9B merger between Walter Reed National Military Medical Center (WRNMMC) and National Naval Medical Center Bethesda (NNMC).Led nine projects and three high-performance project managers with a $12+ Million project Pharmaceutical Research Development and Disease Management portfolios while ensuring all projects were compliant with the FDA and IACUC guidelines. Championed and maintained a strategic plan for the new WRNMMC, technology platforms, including EHR systems, online training platforms/ Learning Management Systems (LMS), and all patient portals. Ensured all software and website accessibility were available to all patients and family members with disabilities, per the 508 compliance/standards.

Operations Process Improvement: Developed new standard operating procedures by modifying turn-over procedures for 20 surgical suites. This effort led to reconfiguration to increase efficiency and decreased surgical turn-over by 70%. This new process created a savings of nearly $100K in man-hours and operations cost. At Naval Medical Center San Diego Physical Evaluation Board Coordinator, I process over 2,500 service members PEB cases, improved the overall program efficiency, and received stellar remarks on all healthcare inspections, including The Joint Commission. Standardize, implemented, oversaw the creation of the organization's first digital training platform for Healthcare executives.

Physician Relations: Directed daily operations for 100 member medical staff in support of 60 physicians and residents across 18 specialty clinics at National Military Medical Center Bethesda, resulting in the 10% appointment increase for 150K patients annually and implemented SCRUM sessions to improve continuity and trajectory on all Surgical and Clinical projects. Streamlined communications between the Physician and Scientists on Research and Development trials/projects by implementing real dashboard and daily SCRUMS.

Change Management: Championed new implementation of EHR (Electronic Health Records system) for 5000 personnel at NNMC. Created strategies for Just-In-Time Training Program for 7,500 sailors entering surgical specialties. Acted as a pivotal strategist to identify required COTs products needed for AHLTA, EPIC, and Cerner EHR Platforms. My overall contributions increased patients' access to care. I was selected to manage the International Bloodless Medicine Training Project for MedStar Health. Utilized my healthcare expertise, training development savvy, coupled with my business acumen, to develop and transform/create a new generation modern medicine training platform successfully. At OMNILINK, Championed and facilitated the Physician and Science Investigators Change Control Board. This group explored innovations in clinical systems to support excellence in advancement for current research and proposed research process changes.

Accreditation and Regulatory Compliance: Received outstanding reviews on five Joint Commission inspections, HIPPA compliance, and FDA inspections. Led organization through Inspector General (IG) inspection, increasing medical readiness from 13.9% to 80% in 10 months. Earned the first-ever "Mission Capable" readiness status (award). Increased Sexual Assualt Prevention Response Team (SAPR) organizational training compliance from 40% to 96% by integrating social networking (Facebook) into the training plan, resulting in increased awareness by aligning vision to reality, this resulted in receiving the "Best Practice" award from the Navy Surgeon General.

EXPERTISE AND KNOWLEDGE AREAS

20+YR Healthcare Management Leadership · Strategic Vision & Planning · Business Process Improvement · Turnaround Management · Risk Assessment · Medical Bills Claims · Project & Program Management · Coaching & Mentoring • Research & Development · JC/OAHSA/HIPPA Accreditation Compliance · Quality Control & Management • EHR Implementation • Hospital Operations • Lean Six Sigma Tools• Administrator • Pharmaceutical Development• Medical Insurance •Disease Management • Financial Analysis • Policy Management • Develop/Manage High-Performance Teams • Electronic Health Records • Clinical Management • Analyze Data • Change Management • 508 Standards • Physical Evaluation Board Coordinator • Learning Management Systems (LMS) • EHR Strategist

PROFESSIONAL EXPERIENCE

HEALTH FACILITY SOLUTIONS

Program Manager Fort Detrick MD • 10/2018-Present

Leads the IO&T facilities planning and managed active Research & Development projects and operations among Key Activity Teams, working groups, contractors, ensuring that all aspects of the United States Army Medical Research Institute of Infectious Diseases are appropriately addressed and managed under a comprehensive, integrated, and cohesive project planning and execution structure for the Fort Detrick Health Facility Project Office (HFPO). Liaised with Project Coordinators to ensure study-related tasks have been performed, and with the assigned data manager to ensure data is delivered on time per the SOW. Lead daily SCRUM sessions on project work, progress, and backlog. Primary project contact with Sponsors and Contract Research Organizations to ensure appropriate communication channels are maintained, and reporting schedules adhered too.

Manages and oversees the Change Request process, project schedule, and SCRUM sessions. Ensures each change request, program, and all reports are developed correctly, staffed, communicated, processed, and archived for historical purposes. Leads the Project Manager in developing and managing the IO&T budget to include developing the annual budget for submission to Defense Health Agency (DHA), coordinating with the customer to identify their requirements, providing the project manager advice and guidance on the validity of a requirement, and ensuring funds were used correctly for their intended purpose.

MedStar Health

Project Manager Washington DC • 10/2013- 4/2017

Successfully lead and mentored multiple teams to produce successful and concise healthcare training projects/platforms. Developed best practices and tools for all training platforms: computer-based training, live simulations, on-demand training, and healthcare compliance through Learning Management Systems (LMS) training platforms. Defined project scope, goals, and deliverables that supported training transformation and business goals in collaboration with senior management and stakeholders.

Serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate. Coaches, mentors, motivates, and supervises project team members and contractors and influences them to take decisive action and accountability for their assigned work. Oversee the delivery of healthcare training and project management activities by guiding subordinates to deliver the highest level of quality and results for simulation, training, and education deliverables for major healthcare systems.

Manage resources such as Clinical Educators, Graphic Artists, Instructional Designers, and budget management functions for Healthcare digital platforms. Negotiated with managers of various components to obtain needed resources and support. Reviewed budget and resource allocation requests to ensure feasibility, consistency, accuracy, and adherence to instructions and reasonableness in terms of support of program/project plans and objectives. Conduct project postmortems and create a recommendations report to identify successful and unsuccessful project elements.

Championed and mentored the 11-member team through daily SCRUM sessions and managed backlog, facilitated daily scrums, sprint planning, sprint demo, and retrospective meetings. Sought out as the expert in estimation and planning. Executed, and finalizes projects according to strict deadlines and within budget, including acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan.

Practice Administrator

Led two practices with 22 staff members in delivering high-quality patient care. Utilized analytical skills to track, trend, and interpret relevant operational and financial metrics. Planned and directed new operational procedures to obtain optimum efficiency and reduced costs. Successfully maintained an annual budget of $1.5M. Implemented corrective action plans to mitigate coding -related claim denial and rejections. Executed corrective action plans to alleviate coding -related claim denial and rejections.

Developed and maintained all accounting systems to provide complete and accurate records of the organization's assets, liabilities, and financial transactions and required reports. Analyzed opportunities for growth, recruitment, and expansion and ensured that the opportunities are aligned with the organization strategy.

Provided reports, interpreted, and developed budgetary policies, practices, and procedures to maintain and improve the financial clinical, billing, invoicing, and overall financial management operations. Collaborated with senior leadership to create and update summary level management reports providing analysis of trends and changes.

OMNILINK CORPORATION

Program Manager Consultant, Level II Vienna, VA • 01/2012-08/2013

• Actively led nine projects and three high-performance project managers with a $12+ Million project portfolio while ensuring all projects were compliant with the FDA and IACUC

guidelines. Successfully managed IT /Pharmaceutical / Health & Prevention Research and Development projects. Leading data maintenance and metrics across all projects and

ensuring compliance with the FDA and IACUC.

• Recognized for the ability to contribute thought leadership to the development of innovative clinical systems, enabling the delivery of highly effective patient care. Translated requirements into specifications for systems and integrates knowledge with research. Championed and facilitated the Physician and Science Investigators Change Control Board. This group explored innovations in clinical systems to support excellence in advancement for current research and proposed research process changes. Track progress of clinical studies, ensuring project meet timeline, quality expectations, budget constraints and proper IACUC submission.

• Tactically performed monthly report/review of project status, administration of project data, milestones, metrics, and submitted an analysis of

project course for all projects simultaneously, including reviewing Internal Review Boards (reports) and the Institutional Animal Care and

Use Committee (IACUC).

• Identified potential areas for management intervention to address opportunities for improved cost management. Provided support for the

Business & Enterprise Development Manager in the development of the annual budget and the Annual Business Plan.

WALTER REED NATIONAL MILITARY MEDICAL CENTER (WRNMMC)

Senior Health Care Manager/ Operations Administrator Bethesda, MD • 01/2006 – 10/2011

10+ years of experience in healthcare clinics/practices and led Pharmaceutical and Disease Research Development portfolios while ensuring all projects were compliant with the FDA, IACUC, and guidelines. Service departments in mid to large healthcare facilities. Led a team of 20 managers and maintained compliance with SOP's and created internal audits to achieve excellence in DOD clinical and pharmaceutical inspections flawlessly for 15 medical departments. Consistently advised the Board of Directors on the delivery of health systems and business process improvement plans while identifying healthcare facility process improvement initiatives and joint healthcare policy collaborative opportunities with Walter Reed National Military Medical Center (WRNMMC).

Co-developed and maintained a strategic plan for the new WRNMMC, Electronic Health Records Internet presence. The strategy was based on priorities, policy directions, and management goals. Ensured the 508 standards were implemented on all technology, including EHR systems, online training sites, patient portals, and websites that are accessible to the Medical Centers patients, families, and healthcare partners.

Worked with DOD enterprise wide groups in healthcare Finance, Technology, Patient Care Operations, Quality & Safety and Clinical Research development during the BRAC the Congressionally mandated Base Realignment and Closure (BRAC) with WRNMMC and NNMC Bethesda. Tactically proposed changes in mission, operating procedures, delegations of authority, established internal policies and programs concerning matters of EOE, merit promotion, labor-management relations.

EDUCATION

MASTER OF BUSINESS ADMINISTRATION (MBA)

MASTER OF HEALTHCARE ADMINISTRATION (MHA)

University of Maryland University College

Bachelor of Science (BS), Health Care Administration

Southern Illinois University

PROFESSIONAL CERTIFICATIONS

Lean Six Sigma Green Belt

Clinic Management

Equal Opportunity Manager

Project Management Professional (PMP) (In Progress 2020)

Agile SCRUM Master Certified (CSM)

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