Customer Service Cash Handling

CURRCULLUM VITEA

PERSONAL INFORMATION

NAME : GLORIA NANSAMBA

MOBILE : +971**-*******

EMAIL :**********@*****.***

ADDRESS : Dubai, United Arab Emirates

NATIONALITY : Ugandan

GENDER : Female

VISA STATUS : CANCELED

CAREER OBJECTIVES

Certified barista with two years in coffee blends such as good late art, Espresso, café late cappuccino, Hot Spanish, Macchiato, Manual Brewing and Juices, cold Brew and milk Shakes and smoothies. With team leader Looking to fill a similar position in a good and reputable company. Am proficient in motivating self and others to reach and exceed sales as well as possessing skills in improving workflow and install productivity of the company

WORKING EXPERIENCE

DATE: OCT 2018-TO JUNE 2020 : GOOD VIBES SPECIALITY COFFEE(DUBAI)

POSITION: BARISTA

DUTIES AND RESPONSIBILITIES

lPrepare and serve hot or cold drinks to customers especially, coffee, espresso, blended coffee and tea

lClean and sanitize working areas, utensils and. equipment’s.

lClean service and seating areas for customers.

lCheck on the temperature of freezers, refrigerators and heating equipment’s to ensure proper functioning.

lDescribe menu items to customers and suggest products that might appeal to them.

lOrder and receive stock supplies or retail products.

lReceiving and processing customer payments.

lStocking customer service stations with paper products and beverage preparation items.

lTaking customer's orders and convey them to other employees for preparation.

lSlice fruits, vegetables, desserts, meat and other products to use in the food section

lSet up and re-stock product displays..

l Assembling guests to their desired seats

l Serve beverages and prepared food, like cookies, pastries and muffins

l Receive and process payments (cash and credit cards)

l Keep the bar area clean

l Maintain stock of clean mugs and plates

l Check if brewing equipment operates properly and report any maintenance needs

l Comply with health and safety regulations

l Slice fruits,vegetables, desert for the guests

l Provide customers with product knowledge and details for the beverage

l Weigh,graindaand pack coffee beans for the customers

DATE: MAY2016 TO 2018: ABDUL WAHAB RESTAURANT & CAFFE (DUBAI)

POSITION: WAITRESS/HOSTESS

DUTIES AND RESPONSIBILITIES

lWrite guests' food orders on order slips, or enter orders into computers for transmittal to kitchen staff.

lTake orders from patrons for food or beverages.

lServe food or beverages to guests, and prepare or serve specialty dishes at tables as required.

lPresent menus to guests and answer questions about menu items, making recommendations upon request.

lClean tables or counters after guests have finished dining.

lRoll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

lInform customers of daily specials.

lExplain how various menu items are prepared, describing ingredients and cooking methods.

lStock service areas with supplies such as coffee, food, tableware, and linens.

lRemove dishes and glasses from tables or counters, take them to kitchen for cleaning.

lAssist host or hostess by answering phone calls to take reservations or take orders,

SKILLS

Much attention to detail as well as some general measuring and math skills accompanied by high level of accuracy, focus, good cash handling and cashiering and extremely careful Excellent customer service with strong interpersonal skills able to put on a friendly face when interacting with customers with good communication skills, positive attitude, politeness, enthusiasm and a good team player Multi-tasking with ability to handle pressure of a busy work environment and to calmly complete multiple duties at once with efficiency and flexibility.

EDUCATIONAL BACKGROUND

UGANDA CERTIFICATE IN HOTEL MANAGEMENT (HOSIPITALITY MANAGEMENT)

UGANDA ADVANCED CERTIFICATE OF EDUCATION (UACE)

UGANDA CERTIFICATE OF EDUCATION (UCE)

COMPUTER

Computer skills I am well versed in Microsoft office word, POS

CONCLUSION AND DECLARATION;

I hereby certify that the above mentioned statement is correct and true to the best of my

Knowledge and belief

NANSAMBA GLORIA

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