Customer Service Office Staff
Resume:
Gangadhar
Bandela
Sr. Store Keeper
Professional Summary
Diligent Storekeeper with highly developed skills in inventory management, customer service and
stockroom layouts. Track record of successfully
investigating and resolving customer complaints and maintaining pre-determined stock levels. Focused on consistently offering friendly, engaging service to over 25 to 30 customers daily.
Work History
Storekeeper
AL ASHRAM CONTRACTING L.L.C, Dubai, Dubai
• Used ERP to prepare purchase requisitions for
replacement of stock.
• Sorted and placed general consumption materials
on racks and shelves according to predetermined
sequences such as product code and size.
• Communicated with vendors to discuss order
discrepancies, and returned damaged
merchandise or incorrect orders.
• Received, merchandised and arranged all shop
items for visual display.
• Assisted customers by answering questions and
suggesting merchandise.
• Trained, coached and scheduled employees to
improve store upkeep and operations.
• Resolved 60% of purchase order variances by
following up with vendors on overdue purchase
orders.
• Used ERP software to check and count all product inventories.
• Received product shipments and organized in
Contact
Address
Deira Dubai
Dubai, DUBAI
Phone
************@*****.**
m
www.linkedin.com/in/gan
gadharbsk
Skills
Very Good
Microsoft word
Very Good
Microsoft Excel
Very Good
Customer Service Skills
Very Good
Inventory
Excellent
Typing Skills
Excellent
Purchasing and
procurement
Very Good
Inventory tracking and
storage
Very Good
Cash Handling
2015-07 -
2020-05
stockroom storage area.
• Ordered goods from various vendors to maintain
store merchandise levels.
• Stocked storerooms and adjusted minimum and
maximum par levels in automated inventory
system.
• Documented shipping and receiving records to
confirm receipt of orders.
• Performed clerical and administrative tasks such as payroll and staff attendance
• Kept sales receipts and maintained accounting
records.
• Submitted reports to senior management to aid in business decision-making and planning.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily
operations.
• Reduced expenses by renegotiating vendor
contracts to eliminate waste and boost cost
savings
• Oversaw Maintenance of office equipment and
scheduled repairs with suppliers.
• Maintain site petty cash and reimbursement.
• Materials Receiving and GRN posting in ERP.
• Preparing Weekly and Monthly ERP Reports.
• Maintaining a record of quality works which will be used for the future for production references.
• Prepare monthly reports like (stock report, wages report).
• Well working knowledge in ERP.
• Generating Monthly Fuel Consumption Reports.
• Maintain Assets & Scaffolding Report.
• Follow-up order with suppliers and subcontractors for the deliveries of materials.
• Focus on material planning to minimize urgent
orders.
ADMINISTRATIVE WORKS
• Established and updated work schedules to
account for changing staff levels and expected
workloads.
• Managed payroll, transactions, invoicing and
Very Good
Store displays
Excellent
Customer Relations
Very Good
Records Maintenance
Very Good
Purchasing and
procurement
Very Good
Visual display
arrangement
Very Good
Vendor management
Very Good
Order management
Very Good
Languages
English
Telugu
Hindi
Tamil
budgeting to decrease financial inconsistencies.
• Computerized office activities, maintained
customer communications and tracked records
through delivery.
• Made decisions affecting daily operations such as overseeing purchasing and inventory
management.
• Supporting HR Department to process Labour
wages,
Customer Service Representative
KARVY Computershare Private Limited, Hyderabad,
Telangana
• Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to
avoid on-hold wait times.
• Boosted sales revenue by skillfully promoting
diverse mutual funds options.
• Communicated with vendors regarding back
order availability, future inventory and special
orders.
• Assisting the office staff for filing, office
organization and delivery of documents.
• Dealing with queries or requests from the visitors and employees.
• Maintain the logbooks of completed work.
• Send Emails to Customers for updating Their
Investment Plans and slabs.
• Update Financial Transactions through K-Bolt
Software.
• Locate and correct the data errors.
• Comparing and re-entering and quality checking
the investment applications.
• Managed approximately 40 incoming calls, emails
and faxes per day from customers.
Education
Master of Computer Applications
2012-02 -
2015-04
2010-08 -
2013-06
Osmania University - Hyderabad
Bachelor of Arts: Mathematics And
Computer Science
Andhra University - Visakhapatnam
Bachelor of Mathematics: Mathematics
And Economics
Board Of Intermediate Education (AP) - Penugonda
Certifications
SELF-DECLARATION
Gangadhar Bandela
Dubai.
I hereby certify that all the above information is true and correct.
1 Page
Additional Information
• SOFTWARE: EPROMIS
• HTML
• Microsoft Word
• Microsoft Excel
.
2006-06 -
2009-03
2004-06 -
2006-03
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