Waitress

CURRICULUM VITAE

IRENE NANSOOKWA

Mobile no: +971*********

E-mail: ***********@*****.***

Visa status: Visit Visa

Nationality: Ugandan

Marital Status: Single

PERSONAL OBJECTIVE WAITRESS

A very hard working team-player seeking for a position that will benefit from my Customer service experience and positive interaction skills where my 2 years’ experience can improve the customer satisfaction. I can maximize many people, oriented experience, communication skills and problem solving analysis and abilities.

SKILLS

•Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.

•Able and willing to assist co-workers, supervisors, and clients in a cooperative manner.

•Helped Antonio’s Grill attain highest customer service rating earned 100% in all categories including communications skills, listening skills, problem resolution and politeness.

•Managed over 10 employees as a team leader for Antonio’s Grill, maintaining an atmosphere of exactness, efficiency and attention to details.

WORK EXPERIENCE

2017-2018: ANTONIO’S GRILL Kampala, Uganda.

Responsibilities;

•Greet customers when entering or leaving establishments

•Pleasantly deal with customers to ensure satisfaction

Ensured food safety and made sure food safety books are completed every shift.

•Ensured proper communication with the team and proper ordering of enough stock of every shift.

•Maintaining an accurate cash drawer throughout the shift.

•Ensuring that all the standards of operation are followed while on the flow.

•Focused on customer service training, learning, acknowledgment of every product and stations, less mistakes in orders.

•Maintained cleanliness and proper order of stations and proper labeling of the products.

•Issue receipts, refunds, change or tickets

•Resolve customer complaints, guide them and provide relevant information

2019 CRAZY CHICKEN NAGURU, WAITRESS / HOSPITALITY, UGANDA.

Responsibilities;

•Greeting customers with a gracious smile and offering them help with all their needs.

•Educating guests about our menu.

•Giving the best customer service to each customer.

•Providing feedback to store manager on partner performance during shifts.

•Anticipating customer and store needs by constantly evaluating environment.

•Educating new staff about products knowledge and cash handling.

•Training new joiners about safe Cash in and Cash out (Cash management procedures).

•Communicating with fellow staff to ensure smooth flow of the store’s activities.

•Resolve customer complaints, guide them and provide relevant information

ACADEMIC QUALIFICATIONS

2013-2014 Advanced Certificate of Education,

2008-2012 Ordinary Certificate of Education,

LANGUAGES: English.

Ready to join immediately

Contact this candidate