Social Media Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CORTNEY

BATCHELOR

Current small business owner of two separate companies, where she has made a significant impact in the sport of Weightlifting for female athletes. Will go beyond what is asked of her and pays great attention to detail to ensure that the customer/patient will have a memorable experience while working with her. Works well and respect others to ensure a professional working environment. Able to manage a large group or team. Excels in a fast pace environment. Elite athlete in the sport of Weightlifting for thirteen years. Holds multiple National Championships and American Records. 2016 Olympic Trials participant. Currently holds a position on the Board of Directors for USA Weightlifting. Makes a mean bread pudding. Owns pet pig.

Detail oriented Cath Lab Procedures

Inventory management Excel in fast pace

environment

Patient management Customer service

Marketing skills Organizatinal skills

Sewing/Alterations Social Media Marketing

December 2015 - Current

Founder/ Owner, Head Steamstress

TheSnortLife Singlets Monument, CO

Hand-crafts and designs custom competition gear for female and male athletes

Manages day to day customer service via email, text, phone

Provides alteration services to all customers

Manages a staff of three seamstress remotely

Manages all order fulfillments including shipping and handling

Conducts weekly inventory of supplies and materials CB

144 Franklyn Ave, Monument, Colorado 80132,

251-***-****, **************@*****.***

Creates all social media and website content

Manages all social media platforms and website

Made a strong impact in the world of female

weightlifting, greatly expanding the options to better fit both their body type and personality, making them more comfortable and confident in the sport of weightlifting March 2019 - Current

Owner/ Head Coach

CB Weightlifting Monument, CO

Manages a team of 20+ female athletes of all ages in the sport of Weightlifting.

Writes individual programs according to the athletes goals and needs

Manages athletes through coaching software, TruCoach Manages housing for team

Coordinates competition schedule for all athletes

Creates all social media and website content

Manages all social media platforms and website

September 2012 - September 2017

Elite Athlete

USA Weightlifting, Colorado Springs CO -- Paid Athlete Colorado Springs, CO

Elite athlete at the United States Olympic Training Center

Train nine times a week

held a top 3 ranking in weight class

Member of multiple World Championship teams

Member of multiple Pan American teams

Current American Record holder in Snatch at 53kg

weight class

January 2014 - December 2015

Patient Scheduler

Colorado Springs Health Partners Colorado Springs, CO Scheduled various doctor appointments for patients Updated doctor of certain medical issues for each

individual patient

Updated doctor on needed medical refills

Connected patient with the correct medical professional in the case of an emergency

EDUCATION

AWARDS

December 2009 - August 2012

Cardiac Cath Lab Technician

Springhill Medical Center Mobile, Alabama

Monitor and test lab equipment daily

Monitor patient during procedure and report changes in patient status

Monitor and replaced procedure inventory daily

Prepared patient, procedure equipment, and surgical table in preparation for procedures listed below

Assisted Doctors in the following procedures:

Cardiac/ Coronary:

-Diagnostic Right and Left Heart Catch

-PCI-Percutaneous Coronary Interventions

-Stemi's-ST Segment Elevation Myocardial Infarction's

-Cardiac Arrest with hypothermia

-Coronary Athrectomy Cases

-Coronary Thrombectomy Cases (Mainly with Anjiojet)

-ASD and PFO Closures

-IABPs (intra aortic balloon pumps)

-IVC filter insertion and removal

-Pericardiocentesis

Peripheral:

-Diagnostic and Interventions to include POBA, stents, athrectomy and thrombectomy

-Critical Limb Ischemia case with the above interventions Electrophysiology Lab:

-Pacemaker implantation (temporary and permanent)

-Electrophysiology procedures and ablation's to include: AV Node, SVTs, Flutter and Pulmonary Vein Isolation (PVI)

-Pocket revisions

-PPM/AICD generator changes

De Vry University, Colorado Springs ', Colorado

January 2012

The University of South Alabama, Mobile, AL

May 2009

Mcgill Toolen Catholic High School, Mobile, Alabama 2011 IWF Junior World Team Member

2013 IWF Senior World Team Member

2013 Senior Pan Am Team Member

2013 Senior National Champion

2014 IWF Senior World Team Member

2014 Senior Pan Am Team Member

2014 FISA Senior World Team Member

2014 Senior National Champion

2015 Senior National Medalist

2016 Olympic Trials Participant

2017 Senior National Medalists

2018 Senior National Medalists

2018 IWF Senior World Team Member (1st Alternate)

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