Program Manager Service

ASHIT CHATTERJEE

Alpharetta, GA ***** **********.*****@*****.***

860-***-**** linkedin.com/in/ashitchatterjee

SR. PROGRAM MANAGER AND AGILE COACH

Exceptional proven experience in implementing enterprise Agile transformations, facilitating overall deliverability assessment of engagements, Agile coaching, scaled Agile (SAFe) implementation, Agile training and coordinated Agile adoption for large teams across multiple geographies. Rich experience delivering large scale and complex programs end to end, program and project management, service delivery management, client engagement leadership experience spanning diverse verticals including healthcare, insurance, logistics, audit and accounting "Big Four", gaming and hospitality, payroll & HR management and publishing.

CORE COMPETENCIES

Thought Leadership Agile Consulting Offering Agile Transformation Offering

Agile Coaching and Training Program Management Service Delivery Management

Product Operations Management Portfolio Management Deliverability Assessment Offering

Win Strategy Management Customer Relations On-Shore / Off-Shore Delivery Model

Vendor Management Strategic Planning Business Process Improvement

Cross-functional Team Leadership Agile Project Management Product Development

TECHNOLOGY AND TOOL SKILLS

RALLY, TFS, Jira

Microsoft Project, Microsoft Office, Visio

C, Visual Basic, HTML, DHTML, CSS, JavaScript and XML technologies, PERL, .NET Frameworks, ADO.NET, ASP.NET, C#, Visual Studio .Net, ActiveX, COM/COM+ / DCOM, Java, Azure

Oracle, SQL Server, Informix

EXPERIENCE

COGNIZANT TECHNOLOGY SOLUTIONS- Naperville, IL March 2010 – Present

Senior Program Manager - Multi-Service Integration practice

Product: TriZetto Healthcare Products

Director of Operations for TriZetto’s suite of healthcare products TranZform, TTAP, CWS and POS.

Transformed product’s delivery process using the Scaled Agile framework.

Structured the product organization to deliver under 4 value streams in a quarterly release cadence.

Product has been able to achieve 2 successful quarterly releases with high quality and client satisfaction.

Currently responsible for management of the entire product release process end-to-end along with being the Agile Coach (175 team members across 2 US time zones and 6 locations in India).

Client: Emblem Health - New York, NY

Agile Coach for a large strategic salesforce cloud implementation initiative for Emblem Health.

Successfully implemented salesforce’s Sales, Service and Marketing cloud across the large customer service organization of Emblem Health

Established the Scaled Agile process.

Coached and Trained sponsors, leaders, Product Management, RTEs/scrum masters and team members of EH, Salesforce and Cognizant (150 team members across 2 US locations and India, a $20+ Million program).

ASHIT CHATTERJEE **********.*****@*****.*** PAGE TWO

Client: ADP – National Account Services – Alpharetta, GA

Senior Program Manager for ADP - National Accounts

Lead a large-scale business transformation initiative for ADP.

Able to rescue this program and performed 3 successful pilot client implementation and 2 success waves of client migrations.

Created a 3-year road-map for migrating 200TB volume of HCM/Payroll data across 700 clients to cloud.

Client: EY – Atlanta, GA

Agile Coach for a large strategic multi-year green-field scaled agile implementation for a Big-4 company.

Developed a highly complex systems integration application, built on full-stack web technologies with several releases to production by cross-functional, global team (225 team members).

Created a custom platform for Auditors, deployed to 25 data centers with over 80,000 global users.

Using Scaled Agile framework of Daikibo and SAFe with 29 Kanban & ScrumXP Teams.

Client: The Travelers Indemnity Company – Bond IT – Hartford, CT

Program Manager and Agile Coach for the Travelers Indemnity Company – Bond IT portfolio.

Built Agile teams from scratch to deliver a web application on cutting-edge technologies for the client that was deployed to 12,000 agents across the United States.

Successfully transitioned a 60-member troubled waterfall program to an agile program by driving changes across the client and my organization, that increased code quality several folds and had close to zero fallouts in production.

Developed Lean-Agile delivery model and Agile Program Management Office that assisted in standardizing processes and deliverables

Responsible for all communication with CXO and 2VP levels for all program areas.

Infosys Technologies ltd, City, St August 2000 – March 2010

Project Manager

Agilist will rich experience managing large and small projects across multiple business verticals and geographies.

EDUCATION

Bachelor of Engineering, BE, Jadavpur University (Calcutta – India)

PROFESSIONAL DEVELOPMENT

Certifications: Certified SCRUM Master, SAFe Agilist, Microsoft Certified Professional

License: Resident Agent: Agent - Accident and Sickness, Agent – Life (Georgia department of Insurance)

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