Customer Service Office Staff

Personal Data

Mobile: +971-**-***-****

Email: ****************@*****.***

Civil Status: Single

Height: 5’3”

Language: English, Tagalog

Visa Status: Employment Visa

Highest Educational Attainment

Bachelor of Technical Teacher Education, Isabela,

2011-2015.

Character Reference

Michael Yeh: +971*********

Arnel Fernandez: +971*********

Wilbert Sayson: +971*********

Skill Sets

Strong Communication Skills

Inbound and Outbound customer service agent.

Ability to build pricing Strategies.

Excellent negotiation and problem-solving skills.

Proficient at using computer applications.

Used and capable in dealing with unsatisfied clients. Patient, calm and can work effectively.

Effective listening skills.

Business communication skills.

Teaching & Presentation skills.

Decision making skills.

Good in Computer operations

Strong MS Office Skills

Team Player

Resourceful and Assertive

Excellent in Interpersonal Skills

Strong in Customer Services

Good in Sales and Marketing

Strong in Organizational Skills

Able to work on any environment and demands

Seminars and Trainings Attended

NC II – COOKERY, ISAT- TESDA Isabela (July 2015)

Providing Superior Customer Service (March 2015)

Public Speaking (May 2015)

Handling Complaints (June 2015)

Handling Difficult Customers (August 2015)

Customer Care and Complaint Handling (April 2010)

Basic Food Hygiene (Feb 2011)

Telephone Technique (March 2011)

Summary of Qualification

A teacher by profession with a passion in cooking but ambitious in terms of career with diverse experience for 5 years strong experience in hospitality, education, logistic and Auditing. Within my technical experience I can assure you that I am able to manage and work on the systems and processes with minimal intervention to complete my assignments. I am keen to details when it comes to Quality control, survey and assurance. I am a hands-on person and resourceful when it comes to my tasks and administrating the department and the area of responsibility. When it comes to Sales and Marketing as well as customer services with my vast experience I can assure you that I have harness my skill set in handling multi culture communities and respective industries as part of my experience and as well as current trends and social media in respective of sales and marketing. Work Experience

Audit Office staff - BRANDS FOR LESS, Dubai, UAE - April 2019 till date

• Assist customers with transaction inquiries.

• Audit refunds, voids, tax-exempts sales and deposit slips.

• Ensure productivity and turnaround time on variances are in line with company standard.

• Resolve store management inquiries.

• File, telephone, data entry, Manage and reconcile variances.

• Work with the sales audit manager on payment systems and GL posting. Audit Office staff, DC2 operation DNF DISTRIBUTION AND LOGISTIC INC. Philippines, October 2017 – March 2019

• Interview Clients to Learn Financial and Operational Information.

• Evaluate Internal Controls.

• Analyze Financial Records for Variances.

• Observe Physical Inventory Process.

• Prepare Audit Recommendations to Present to Management

• Complete and Keep Track of All Audit Paperwork.

• Conducting informational interviews to get the information necessary for audit.

• Using knowledge of tax code and regulations to ensure complete compliance.

• Analyzing financial and tax records for accuracy & Crafting audit reports.

• Making objective recommendations to management.

Front desk officer, ZEN HOTEL AND RESTAURANT, Philippines - July 2016 – August 2017

• Close service requests assigned to the team within resolution time frame.

• Greet guests and provide them with the extended customer service.

• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies.

• Answer all client questions and incoming calls.

• Redirect phone calls to the appropriate department and take down messages.

• Monitor, organize and forward emails, manage corporate meetings.

• Accept all letters and packages, and distribute them to their appropriate departments.

• Maintain records and files, oversee the office budget.

• Track and order office equipment and supplies.

English Teacher State University College, Philippines - August 2015 - June 2016

• Prepare coursework and assignments for classes.

• Grade tests, essays and reports, and other writing assignments.

• Meet with colleagues to coordinate lesson plans and work with specific subjects of expertise

• Hold one-on-one conferences with students to keep them on track as necessary.

• Meet with parents or guardians to discuss students’ academic progress, remedial issues and behavior problems when necessary

Contact this candidate