Digital Marketing Chemical Engineering

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ERIKA RAGGIO

+971-********* ************@*****.***

**-**-**** *****, ***

Argentinian

PROFILE

Customer service orientated with

over 6 years of experience resolving

complex customers inquiries.

Passionate about building strong

customer relationships, driving brand

loyalty and increasing customer

engagement.

CERTIFICATES

• Inspiring Leaders training.

• First Aid training.

• Arabic level 1. Berlitz

Language Center Dubai.

LANGUAGES

EDUCATION

Marketing and Management

Essex University

03/2016 – 07/2020

Chemical engineering mid-degree

UTN (National Technological University of Buenos Aires) 03/2012 – 08/2014

High School Diploma Honors in Accounting

Sacratisimo Corazon de Jesus

2008-2011

High School Diploma

Fairview High School Tennessee

2010-2011

WORK EXPERIENCE

Emirates Airline - Cabin Crew Supervisor Aug 2014- Jul 2020

• Coordinated a team of 8 multi-national crew.

• Attended regular preflight briefing in order to receive the assign working position for each flight.

• Respond to passengers with special requirements such as accessibility or communication challenges, VIP and frequent flyers.

• Swiftly and diplomatically resolve any issues pre-during and after flights.

• Finalize all necessary paperwork such as stock control and log of defects.

• Ensure the provision of a friendly approach when greeting and welcoming passengers on board.

Aerolineas Argentinas- Back Office Accounting Oct 2012- Aug 2014

• In charge of processing fees and issuing air tickets for online customers.

• Performed basic accounting functions.

• Updated records of sales.

100% 100% 100%

50%

2

PERSONAL OBJECTIVES

To be career oriented and pursue challenges, which offer immense opportunities based on skills, responsibilities and teamwork, in order to overcome barriers through dedication.

RBM Consulting- Executive Secretary December 2011- October 2012

• Schedule and coordinate meetings with clients.

• Prepare and modify documents including reports,

correspondence, emails and drafts.

• Coordinate communications, track and follow up on request and identify those of importance which require immediate attention.

• Perform a variety of accounting activities as check requests, expense reports, purchase orders and invoices.

Hewlett Packard Jul 2011- Dec 2011

• IT desktop support for corporates.

• Computer hardware, software troubleshooting, configurating operating systems and maintenance.

• Network troubleshooting and maintenance of networking devices.

SKILLS

COMMUNICATION

Strong verbal communication

skills.

Excellent customer service

skills.

Able to deal with problems

calmly and efficiently.

INTERPERSONAL

Confident when working in

groups.

Leadership skills.

Time management.

Positive attitude.

Multitasking.

Efficiency.

Problem solving.

Able to develop new ideas.

Enthusiastic.

Well organized.

COMPUTER

MS Office.

Internet and email (web

searching).

Digital Marketing.

Contact this candidate