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Sales Customer Service

Mississauga, ON, Canada
July 12, 2020

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**** ***** ****** *********** ******* L4Y 2N5



Sales Associate with 4 years of experience in “Coca Cola Beverages.’’ Dedicated to ensure company targets. Assure customer retention by providing exceptional services. Developing strong customer relationships and maintaining ability to maximize profit through effective sale techniques. Capable of excelling within a team or independently in fast-paced environments.

Core Skills

Strong and Interpersonal skills such as coordinating and negotiating with people.

Customer Service..

Communication skills.

Organizational skills.

Drive for Results.

Ability to work under pressure.

Ability to work within cross functional teams

Decision making.


Management skills

Ability to work with different personalities and to be a team player.

Analytical skills

Technical Skills

Operating Systems



Microsoft Office

Microsoft Visio

Sales Force

Google Suite

Professional Experience/Certifications

Sales Represntative (Vector behalf of Rogers communications)

Handle customers complaints and provide appropriate solutions . Dec 2019-May2020

Maintaining a positive empathetic and professional attitude towards customers at all times.

Communicating with customers through various channels.

Providing product knowledge to customers and work closely with management team.

Processing request and application forms of customers.

Sales Associate (Coca Cola Beverages Pakistan Limited)

Ensure Volume Achievement vs targets assigned. Nov2015-Aug2019

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Maintain firm Customer relationship

Manage and Supervise Warehouse Operations.

Maintain effective relationship with Key Account Customers

Monitor accounts of the key holders for instance cash balance payment process etc

Create new outlets and retained as per target and area potential to increase Numeric and Weighted distribution.

Certification in Problem Solving and Decision-making Training Program.

Certification of participation in Youth Entrepreneur Summit 2010.

Certification of special recognition presented for Volunteer Service Program 2011.

Intern at Coca Cola Beverages June 2015 - July 2015 (Marketing, Finance and Sales Dept) Lahore, Pakistan.

Intern at Summit Bank April 2012 –May 2012 (Accounts handling and Customer services) Lahore, Pakistan.

Intern at Bank Alfalah March 2011-April 2011 (Credit Dept, Consumer Banking) Lahore, Pakistan.


MBA (Masters in Business Administration) London South Bank University,UK .(General

Management. Oct 2013 -2015

Courses : Business Communication Skills, Managing Accounting and Finance, Critical Management Inquiry, Managing Human Resources, Marketing Management, Managing Strategy and Change, Managerial Economics.

Dissertation: Developing an Effective Training Program and its importance for an organization. Case study of ESSO Forecourt shops, North London Territory, United Kingdom.

BBA Honors (Bachelors in Business Administration) Sep 2007-2012

University of Central Punjab (UCP), Lahore – Pakistan .

Majors: Finance. Financial Institution of Pakistan, Financial Risk Management, Financial Intermediary and Investment Banking, Research Project Internship

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