Sales Customer Service
Resume:
HAWA LORNA OLTOLA
Professional Summary
Innovative sales and customer service executive, with 10 years’ experience. Possess excellent verbal, written communication, computer and CRM skills.
Career Objective
To support development and productivity of an organization that provides challenges, encourages advancement and rewards achievements with prospect to utilize my substantial experience, skills and proven abilities.
Competencies and Skills
Public relations
Result focus
Conflict Resolution
Marketing strategy
Analytical thinking
Teamwork and team building
Professional Experience
Sales & Merchandising Executive Harley-Davidson Motorcycles Jan. 2015 – Jan 2020
• Under the guidance of the management maintain excellent relationship with various team to organize and avail best sales Service to maximize customer’s satisfaction, loyalty and Smooth service delivery.
• Cold call prospective accounts and follow up on warm leads and performed full sales cycle that increased sales and customer.
• Managed customer expectations by running along with suggestive thematic ideas, Update on new collections and promotions through integrated email marketing, phone call and events to promote sales.
• Maintained the highest acceptable visual merchandise standard by constantly creating a visual story to attract customers and promote multiple purchase of products leading to higher sales.
• Strive to meet, achieve and exceeded targets on various deliverables, on sales and customer service standard by Understanding products and studying characteristics, capabilities, and features while comparing competitive market.
• Spearheaded a team and Implemented new strategies, successfully improved and established a strong customers awareness, connection and brand recognition. Executed purchase decision which allowed innovate products and customers demand and interest to grow over 30% within a very short time. Maintaining an active business growth.
• Handle customer complaints and warranty claims through Harley Davidson warranty portal tool
• Manage, maintain and update seasonal strategies, inventory movement, inquiry and order lists. Ensure products pricing, quantity is displayed up to the brand standard.
• In conjunction with marketing Executive planned and attended added value campaigns, events to represent the company by networking to create product and brand awareness.
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U. A. E Valid Driving License
Fluent in English and German Language
Sales and Customer Relations Executive Airtel – Kenya Jan 2011 – Jun 2014
• Develop, build and manage a client base by overseeing the sales process from negotiation, purchasing to fulfillment and follow up.
• Prospect new customers via mails, sales calls and events for new business.
• Follow up on leads sales generated through Airtel-Kenya stores and events.
• Coordinating with relevant departments to develop and execute corporate sales initiatives.
• Ensure customers’ expectations are fulfilled by Investigating and troubleshooting service issues in a professional manner.
• Participate in trade events and shows to help promote Airtel programs. Sales Associates/ Cashier Landmark Lifestyle – U.A.E Aug 2008 –Aug 2010
• Ensure that each customer receives outstanding service by providing a customer friendly environment, including greeting and acknowledgment, maintaining outstanding standards, solid product knowledge and all other components of customer service.
• Provide professional till point service to close the sales.
• Offer Overall enjoyable shopping experience to Customers
• Assist in floor moves, merchandising and display maintenance.
• Participate in receiving and monitoring floor stock; ensure re-wraps are done promptly.
• Adhere to all company policies, procedures and practices, including pricing, and loss prevention. Education Background
Diploma in Salon Management, Health& Beauty Therapy Jun 2011 – Jul 2012 Bold & Beauty College
Certificate in Germany Language May 2007 – Aug 2008 Goethe Institute Germany Embassy
Professional Diploma in Marketing Jun 2006 – Dec 2006 Bank Of commerce Development and Industry
Certificate in Computer Applications Sept 2003 – Mar 2004 Stadiv Computer Technology
Certificate of Secondary Education Jan 2000 – Oct 2003 Chanagande Secondary School
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