Engineer Desktop Support

CURRICULUM VITAE

M.Mohammed Ibrahim

NO: **/* Nainiappan garden 1st lane

Old Washermanpet Mobile: +91-956*******

Chennai - 600 021 E-mail id: ***************@*****.***

Professional Summary:

I have around 2 year of Experience in the field of IT Security Analyst (L1) & Desktop Support Engineer @ IOPEX Technology

Technical Skills:

Sound knowledge of Qualys Guard Vulnerability Management & Web App Scanning

Operational level knowledge of Bluecoat Proxy for whitelisting/blacklisting url

Operational level knowledge of Fortinet Firewall

Operational level knowledge of Sonicwall Firewall

Operational level knowledge of Checkpoint R80 Firewall

Sound knowledge of Sophos Endpoint, Symantec Endpoint Protection and F-Secure Endpoint

Operational level knowledge of Logrhythm SIEM Solution

Operational level knowledge of Router and Switch

Responsibilities

Administration of Symantec Endpoint Protection 14 version

Handling Fortinet Firewalls and Antivirus Servers.

Address user tickets regarding hardware, software and networking

Troubleshooting along with L2 Engineer for Client to Site VPN issues

Vulnerability Scan for ip address and sharing to systems team for fixing vulnerability

Monitoring SIEM Logs and coordinating with respective owner to fix the alert.

Walk through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Help create technical documentation and manuals.

Certifications Completed:

Microsoft Certified: Azure Fundamentals

Microsoft Certified: Azure Security Engineer

Microsoft Certified: Azure Administrator

Course Completed/Workshop Attended:

CCNA, CCNA Routing and Switching, CCNA Security

Educational Qualification:

COURSE

INSTITUTION

YEAR OF

PASSING

% OF

MARKS

B.E (ECE)

Velammal Engineering

College

May 2018

67.66%

Diploma in

Electronics and communication

Engineering

P.T Lee Chengalvarayan

Polytecnic College

Apr 2015

83.65%

All India Secondary

School Exam

Chennai Urdu Boys High School,

Chennai

Apr 2012

75.47%

Strengths:

Good Team Sprit and willingness to learn

Enthusiasm and Commitment for producing quality work in a Team Environment

Highly motivated and eager to learn new things.

Strong motivational and leadership skills

Ability to produce best result in pressure situation

Achievements:

Participated in the learning skills, life skills, communication skills and personality development Programmes

District level volley ball winner

Extra-Curricular Activities/Hobbies:

Playing cricket, chess, browsing internet, Reading novels, News paper, Interacting with peoples.

Personal Profile:

Date of Birth : 03th November 1997

Father’s Name : Mohamed Haniffa

Gender : Male

Nationality : Indian

Marital Status : Single

Language Known : English, Tamil, Urdu & Hindi

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place: Chennai (Mohammed Ibrahim.M) Signature

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