Executive Assistant Customer Service

PROFILE

A MBA graduate with a career objective to pursue a position in a reputed growth-oriented organization that will enhance my career, meet my competencies, capabilities, skills with a performance driven ability to deliver exceptional results under high pressure in varied working environments. Established work experience in Financial Sector for almost over 7 years with excellent customer service, Teller Operations, Cash handling, Credit Analysis & Assessment, Financial Analysis & Assessment, Portfolio Management, Credit Risk Management &Relationship Management. SKILLS & KNOWLEDGE

Competent in all Teller functions including Cash Handling and Book Keeping and Foreign currency transactions.

Strong financial analytics, Mathematical skills, interpretation and understanding.

Successfully manage complex accounts/relationships and turned them to profitable relationships.

Excellent interpersonal and influencing skills with sound judgmental skills to identify and resolve problems.

Initiative and independent performer with willingness to take on challenges.

Ability to be proactive and develop innovative solutions for client needs.

Ability to focus and work diligently under pressure and designated demanding timelines.

Relationship Management, Customer Service, Complaint Management and Customer Life Cycle Management.

PROFESSIONAL EXPERIENCE

DFCC Bank July 2019 – January 2020

Designation: Executive

• Managing Operations including Head teller functions and Foreign currency transactions

• Delivering a higher customer service level by coordinating both back office and front-line staff.

• Achieving qualitative and quantitative targets assigned by the higher management.

• Monitor the performance of accounts within their portfolios to detect early warning signals of delinquency to achieve higher levels of quality through minimizing defaults and provisions.

• Attending Service Review Meetings, covering performance, quality and process improvements with higher management.

• Building and maintaining strong, long-lasting customer relationships with both new and existing clients developing the customer and new business.

• Define, implement, drive and audit the delivery processors including testing strategy to ensure, on time high quality delivery and continuous improvements.

• Provide reports on delivery, finance and HR including budgeting, forecasting and profit and loss analysis to assistant vice president.

Ruwani Priyanwada Edirisinghe

Via :+971*********

Email :******.*************@*****.***

Commercial Bank of Ceylon PLC

Designation: Junior Executive Assistant –JUL2012-JUL2019

• Cash Related Transactions, Teller Functions including Book keeping handling Foreign and Local currency.

• Evaluating Credit Proposals & Preparation of facility papers.

• Closely monitor the performance of accounts within their portfolios to detect early warning signals of delinquency to achieve higher levels of quality through minimizing defaults and provisions.

• Identifying past dues accounts/relationship and excesses in the portfolio and ensure regularizations of excesses/past dues on time or escalation of potential default relationships to credit and senior management.

• Regular follow up and diarizing of repayment schedules and interest roll over instructions for existing customers and syndications relationships respectively.

• Coordinate with Credit Administration, Legal and Compliance teams for limit encoding and timely drawdown of syndicated loans and facilities as per the terms of the approvals.

• Liaise with Legal & Compliance, Credit Admin and Account Opening teams on perfection of standard documentation procedures.

• Handling work related to international trade, Leasing & Letter of Guarantee facilities& post sanction monitoring of credit facilities

ACADEMIC QUALIFICATIONS

Cardiff Metropolitan University, UK -Master of Business Administration (Merit Pass) - 2017

National Institute of Business Management - Diploma in Management Information Systems

(Distinction) - 2015

IDM Computer Studies (Pvt) Ltd -International Computer Driving License – 2008

Musaeus College, Colombo 07 - GCE Advanced Level (Combined Maths - English Medium) - 2011

St. Paul's Girls School, Milagiriya - GCE Ordinary Level (English Medium) - 2007 PROFESSIONALCERTIFICATIONS

Chartered Institute of Marketing (CIM - UK) -Final Stage (02 Subjects completed)

Institute of Bankers of Sri Lanka

Diploma in Applied Banking Finance - 2016

Certificate in Banking Finance - 2014

Chartered Institute of Management Accountants

Operational Level (02 completed) - 2013

Certificate in Business Accounting - 2012

PERSONAL DETAILS

• Date of Birth :11

th

of September 1991

• Marital status :Married

• Nationality :Sri Lankan

• Visa Status :Visit Visa

REFERENCE

• Available upon request

Contact this candidate