Social Media Customer Service
Resume:
K Akhil Srikanth
*******.********@*****.***
Professional Summary:
6+ years of Customer support, Technical Operations, Team lead and Business development experience. Especially successful in roles that demand rigor, a high level of drive and dedication and a focus on delivering world class customer service through the use of methodologies.
Skills and Strengths:
Extremely customer-centric and passionate.
Exhibit a strong sense of ownership & a steep growth curve.
Strong problem solving skills using a logical methodology. Self-motivated, strong organizational skills, reliable, able to learn new skills quickly. Able to work under tight deadlines and rapidly changing priorities.
Detail oriented and ability to multitask. Works well with others as well as independently.
Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment, and independently.
Enjoy working in an intense and stimulating environment.
Focused, versatile, dependable, multi-task oriented, flexible, positive, emotionally stable, able to adapt effectively to challenging and emergency situations.
Strong interpersonal and management skills resulting in exceptional rapport with people.
Well versed with MS – Office and all other tools.
Work Experience:
Working as a Business development executive at Scientific Erevna Private Limited
From May, 2019 to present.
Interacting with Eminent speakers, Scientists, Researchers and Fellow interns whole over the globe to explain and negotiate about the relevant conferences theme, Schedule and Venue. (Via mailing and calling process)
Make them understand the guidelines and their roles & responsibilities.
Explaining and sale the packages for the attendees and delegates.
Negotiating the terms, prices and Booking best hotels.
Cooperating with the Management & Onsite organizer to organize the conference remotely.
Advertising the event by creating banners, flyers and post them in social media like LinkedIn, Twitter, & Facebook.
Train and help the employees to improve the drafting skills, interaction techniques and social media tips in generating new leads &organizing a complete event.
Worked as Sr Customer Relation executive in Omics Internationalfrom Jul 2017 to
May 2019.
Interacting with Eminent speakers, Scientists, Researchers and Fellow interns whole over the globe to explain and negotiate about the relevant conferences theme, Schedule and Venue.
Make them understand the guidelines and their roles & responsibilities.
Explaining and sale the packages for the attendees and delegates.
Worked as Team Leader in Hinduja Global solutions from Sep 2013 to Jul 2017.
Manage customer arrivals to maximize relationship building opportunities.
Improving the overall customer relationship, delivering reliable administrative support and customer service.
Acknowledging customers promptly and treating them in a courteous manner.
Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.
Maintaining a strong knowledge of products of the company.
Assist in the analysis of customer trends to enhance sales and service management process and pre-requirements.
Sales activity planning, including reviewing existing customer files to identify sales opportunities.
Education: BSc (Organic Chemistry), Andhra University
Languages: Proficient in English, Hindi and Telugu
Technical Competency:
OS : All versions of Windows
Packages : MSOffice
Personal Information:
Name: K Akhil Srikanth
Father’s Name: K S N Murthy
Date of Birth: 27 July 1985
Hobbies: Listening music, Exploring new places.
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