Manager Customer Service
Resume:
KEVIN CORY GOSSETT
Property Manager/Case Manager, Customer Service Expert
Las Vegas, NV 89102
***********@*****.***
Seeking work as an office worker in Management, Training, Mentoring, Case Management, Mail Processing and Delivery, Facility Services and Support Areas, Bank Teller, and other banking positions. Abilities
Extensive work experience equivalent to a 4-year degree in business. 15+ years of experience in property management. 11 years working for the government and holding a Q clearance. Comprehensive knowledge of preparing and writing contracts. 20 years of experience in cash handling and money transactions. Professional, logical, positive, self motivated, team player, team builder. Encourage and manage others well. Excellent customer service skills. Able to multi-task and work independently. Highly proficient in preparing auction documents and print reports. Considerable knowledge of computers.
Authorized to work in the US for any employer
Players card representative
Boyd Gaming Corporation - Las Vegas, NV
October 2019 to Present
Summary: Provide information to guests about the benefits of being a players club member including specials, promotions, cash back, cash coupons, party invitations and other casino offerings. Assists club members with any questions and/or concerns regarding the club. Provide courteous and efficient service to all guests. Essential Functions:
• Explain to guests how the players club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings
• Enroll and create new member accounts
• Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions etc.
• Print cash and/or comp vouchers from CMS, reprint player cards from CMS, issue pin code numbers from CDS, enroll new players for new player incentives
• Assist with guest complaints, comments and card discrepancies
• Balance drawer accurately
• Keep booth area clean and orderly at all times
• Provide excellent guest service at all times
K
WORK EXPERIENCE
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
• Performs other duties as assigned
Caretaker
My Father
December 2018 to July 2019
I was my father's caretaker during his long illness. Assistant Manager/Manager
Ribeiro - Las Vegas, NV
October 2018 to December 2018
Renting storage fronts with attached storage as well as collecting rent and bringing the total money owed down by by 40 per cent, in 3 months.
Created a warm friendly atmosphere using my 20 years of customer service experience and elicited customer return. Property Manager
Public Storage
March 2017 to August 2018
Performed all duties associated with opening and closing property, renting spaces, taking payments from customers, and calling customers to collect payments. Cleaned empty units to be rent ready and removed abandoned goods from units left behind. Checked locks twice a day and reported any problems to the district manager. Front End Associate
Kroger Stores - Las Vegas, NV
July 2016 to March 2017
• Did whatever was required for customer service in the front end of the store. Including bagging, cleaning floors cart retrieval and anything else that I was asked to do. Project Coordinator
Valley Construction and Maintenance
July 2015 to February 2016
Walked properties with owners to take notes regarding estimates for subcontractors for maintenance. Pulled permits for City, County, State building projects. Understanding of blueprints and property requirements. Quick-books for Construction, Office Manager: including all projects new and current with follow ups to Customers and subs, billing and statements, inception to completion.
Assistant Manager
Storage One
October 2013 to February 2014
Opened and closed property rentals to customers. Processed payments and rental trucks. Property Manager
Mini Storage of Nevada
December 1997 to August 2013
Responsible for overseeing the daily operations of the business. Prepared and wrote various contracts. Took payments, wrote liens, and maintained records. Performed data entry. Prepared auction printouts and reports. Dealt with a variety of customers ranging from 70 to 500 at a time.
High school
Property Management
Real Estate
Key Holder
Fast Food
Retail Management
Customer Service
Sales
Inventory
Management
Scheduling
Training
Inventory Management
Team Building
Customer Service Skills
Microsoft Excel
Merchandising
Cash Handling
Word
Microsoft Office
Documentation
Project Coordination
Project Management
Content Management Systems
Guest Services
Project Management
Project Coordination
Content Management Systems
Guest Services
Mentoring
Quality Assurance
Payroll
QuickBooks
Writing Skills
Customer Service Award
EDUCATION
SKILLS
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AWARDS
June 2008
The Las Vegas Chamber of Commerce gave me an award after helping a very nice customer who was very ill with cancer remove debt and give her access to her storage unit, so she could remove her things and distribute them to her family before her passing. She was very nice,I miss her.
Basic Computer Skills: PC — Proficient
February 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: https://share.indeedassessments.com/attempts/da3dc332f9f218fd03c62cf2efc5a175eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
ASSESSMENTS
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