Store Manager Customer Care
Resume:
CURRICULUM VITAE
***/ **** **** ****, *. R Mhatre Rd, Bhd Ayappan Temple, Nr Army Officer’s Institute, Juhu, Mumbai- 49.
: ****************@*****.***
SHANKAR SHRIRAM SHARMA
OBJECTIVE: To be associated with an organization, which provides a progressive work atmosphere, presents opportunities for learning and growth in a professional environment, and appreciates innovation, change and the stability of an individual.
PROFESSIONAL PROFILE
Strengths:-
Share ideas for improvement to achieve more production in less time maintaining quality.
Organized work habits with good interpersonal skills and grasping power.
Ability to work under pressure (in any shift) and willingness to learn and share knowledge with colleagues
Ability to shoulder higher responsibilities with effective leadership & team spirit.
Organization –Currently working for (BESTSELLER RETAIL) In ONLY brand from last 5 months.
Designation:- Sr. fashion consultant.
Key responsibilities:-
Well versed in day to day store operation.
Following visual merchandise guidelines and adhering it to same.
Controlling stock shrinkage.
Maintaining cash flow in absence of store manager.
Cross selling and upselling of products.
Making closing report.
Solving customer issue.
Sharing individual targets and brief to team members about store target.
Training to new staff on board.
Creating friendly environment with each and every staff.
Organization –was working for Tommy Hilfiger from last 3 years in palladium store (Mumbai) and got promoted as a (ASSISTANT STORE MANAGER) in Nagpur store from last 2 years. (Tenure-8 aug 2013 to 26th jan 2018)
Key responsibilities:-
Reporting call to regional manager
Daily discussion regarding sale with (regional managers)
Managing floor (daily briefing)
Handling cash and card
Making reports
Sale and stock analysis
VM display
Daily global count
Solving customer issues
Believe in customer satisfaction and good service
Organization - ESPRIT APPARELS MADHURA GARMENTS (aditya birla nuvo)
Designation : fashion consultant
Department : fashion premium brand
Tenure : 20th october 2011 till 4th august 2012
Key Responsibilities:-
Daily global count
Preparitary meeting
Cut sizes and full sizes
Vm display
Co ordinate with staffs…
Achievement Appreciation was received from Asst.area manager for doing a highest sale…..
Organization: shoppers stop ltd
Designation : customer care Associate
Department : mens formals section
Tenure : 6th august 2009 till 19th october 2011.
Key Responsibilities:-
Handling floor section
Doing cashiering on the floor
Provide training to New Joinees in the team.
Global count and stock tag
Achievements
Awarded for best male groomed categaries, awarded for mystery customer champ and also awarded for appreciation certificate………
EDUCATIONAL QUALIFICATIONS
Passed HSC from Maharashtra Board in 2008
Passed SSC from Maharashtra Board in 2006
COMPUTER KNOWLEDGE
Basic Knowledge in Microsoft Office ( Word, Excel, PowerPoint, Access)
PERSONAL DETAILS
Father’s Name : shriram inder sharma
Date of Birth : 25th March 1991.
Languages : Hindi, Marathi & English
Nationality : Indian
Marital Status : Single
Interests : Reading & learning new things.
Date: -
Place: - Mumbai
Yours Truly,
(Shankar shriram sharma)
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