Executive Assistant Customer Service

LAURA A. RAY

**** ********* *****, *******, ** **075 · 404-***-****

*****.****.***@*****.*** LinkedIn Profile

With over 25 years’ professional experience, Ms. Ray seeks an office management/executive assistant role. Ms. Ray is highly organized, with excellent communication skills. Her experience spans a wide range of fields, where she has honed excellent customer service skills for clients, as well as for co-workers and supervisors. Ms. Ray’s core capabilities and experience include Executive/Management, Office/Operations, Project Management, and Human Resources skills.

EXPERIENCE

DIRECTOR

CHATTAHOCHEE GOLD SWIM

JUN 2015 – CURRENT

Responsible for overall management and daily coordination of Level IV USA Swimming competitive swim club. Multi-level programming includes infant/child water safety, special needs, senior citizen, and high-level competitive athletics. Ms. Ray manages a team of 15 Instructors serving approximately 250 participants. Executive

Supervisory

Hiring

Client Relations

Client Evaluations

Marketing

Monthly Profit & Loss

Responsibilities

Human Resources

Employee Scheduling

Employee Training

Employee Reviews

Payroll

Office/Operations

Vendor Management

Safety Oversight

Data Entry

Swim School Logistics

Pool Management

Special Event Management

EXECUTIVE ASSISTANT

LEGIS CONSULTANCY, INC.

FEB 2014 – APR 2015

Served as Executive Assistant to company president David Smart. Legis Consultancy is a Service-Disabled Veteran-Owned Small Business that specializes in Management Consulting. Role required multitasking in fast-paced setting, customer service mindset, and excellent communication skills. Project Management

Project Planning

Project Compliance and

Reporting

Technical Writing

Data Tracking

Executive Administration

Marketing Development

Travel Coordination and

Scheduling

Client and Vendor

Correspondence

Executive Calendar

Expense Reporting

Legal/Operations

Contract Assessment

Federal Database Tracking

Client Data

Research

Laura A. Ray

*****.****.***@*****.***

LEAD SWIM INSTRUCTOR

METRO ATLANTA YMCA

JAN 2001 – MAY 2015

Ms. Ray provided swim instruction following detailed YMCA swim program requirements and maintained Red Cross certification every two years. She progressed from part-time Instructor to Lead Instructor with oversight responsibility for other shift Instructors. Executive

Customer Safety

Special Event Management

Operations

Staff Supervision

Skill Training

Client Management

Customer Relationship

Management

Client Evaluations

REGIONAL TRAINING MANAGER

BRINKER INTERNATIONAL, INC.

FEB 1990 – JAN 1999

Ms. Ray managed 30+ Macaroni Grill new store openings in 20 states. Role had a very high degree of autonomy, demanding superior time management and individual responsibility. Excellent customer-oriented delivery ensured that Unit Management and Staff were ready to open after training. Clients included Brinker Executives, Unit Owners/Managers, Unit Staff, and clientele. Company prospered from 10 to 130+ locations during her tenure.

Entrepreneurial

Assembled Dynamic Store

Opening Teams

Staff Strategic Planning

Innovative Problem-Solving

Management

Recruitment/Hiring

Employee Performance

Reporting

Training Material Organization

Operations

Store Logistics

Employee Training

Safety Management

Team Travel Coordination

EDUCATION

UNIVERSITY OF GEORGIA

B.A. ENGLISH

JUN 1991

Diving Scholarship 1987, 1988

Varsity Letterman 1988

Dean’s List 1990, 1991

Degree fully financed through scholarships and employment ADDITIONAL SKILLS

Brinker International Management Program

Red Cross CPR Certification

Red Cross First Aid and Safety Certification

Swim Instructor Certification

Brinker Culinary Arts Training Program

ACTIVITIES/COMMUNITY

Volunteer with Good Mews Cat Sanctuary, Campbell High School, YMCA Youth Soccer, Summer Swim Team League

Passionate reader and avid book collector; hiking/outdoor activities; travel; cooking

Contact this candidate