Nursing Assistant Sales
Resume:
LM
LATONYA R MARTIN
Professional Summary
Work History
The Potter's House Church - Nurse Assistant
DAYTON, OH
****************@*****.***
Springfield, OH 45503
Skills
Education
06/2000
GOD'S TEEN HIGH SCHOOL
SPRINGFIELD OH
High School Diploma
Certifications
Compassionate Healthcare professional with years of experience providing comprehensive support and care. Committed to increasing treatment knowledge through hands-on learning for professional development. Proven ability to solve complex problems and stay calm in emergency situations. Skilled at maintaining relationships with patients to provide quality care.
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Ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Strong skills combined with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care and patient education.
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Compassionate Hospice Case Manager experienced with providing direct in-home care to terminal patients.
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Well-trained Nursing Aide offering vast experience in medical operations, excellent interpersonal communication skills and organizational savvy to run hospital facility smoothly.
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Sincere individual eager to secure full-time healthcare position is. Highly skilled in providing basic care to patients and assisting with daily functions. Well-versed in taking and recording temperatures, blood pressure and other vitals. Certified in Nurse Aide.
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Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
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Enthusiastic CNA eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of training and Motivated to learn, grow and excel in.
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Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
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Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
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Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
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● Complaint resolution
● Order fulfillment
● Credit card processing
● Report preparation
● Good listening skills
● Recordkeeping strengths
● Technical support
● Creative problem solving
● Service standard compliance
● Account management
● Computer proficient
● Multi-line phone talent
● Medical terminology knowledge
● Training development aptitude
● Quick learner
Awarded Honor Roll and Perfect
Attendances
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● Certified Nurses Aide
● Heart Saver/ AED Certification
● First Aid Certification
● Home Health Aid Certified HHA
Blackstone Group L.P - Nursing Assistant
SPRINFIELD, OH
04/2011 - 11/2013
Hearth And Home - Nursing Assistant
SPRINGFIELD, OH
08/2014 - 09/2016
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
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Obtained biological specimens for ordered tests and prepared for laboratory transport.
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Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
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Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep LPN/RN informed of changes.
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Obtained biological specimens for ordered tests and prepared for laboratory transport.
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Helped patients effectively manage routine bathing, grooming and other hygiene needs.
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Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
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Supported ambulation and physical therapy needs by conducting planned exercise routines.
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Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
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Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
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Participated in fun activities, including outings to stores with patients to boost mood, improve overall memory and provide light entertainment.
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Provided patients with personal hygiene assistance by giving bedpans, baths, back rubs and assisting with travel to bathroom.
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Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
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Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve
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Helped patients effectively manage routine bathing, grooming and other hygiene needs.
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Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
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Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
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● Answered call lights and supported patient comfort and safety by CPR certified through American Heart
Association
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CodeBlue Claims - Customer Service Representative
SPRINGFIELD, OH
04/2017 - 10/2019
adjusting bed rails and equipment.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
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Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RN/LPN informed of changes.
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Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
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Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
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● Set overall vision and provided team leadership. Built, managed and coached in sourced and outsourced team, implementing training programs to improve efficiency and productivity.
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Oversaw and maintained patients' rooms, group living areas and nurse stations.
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Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
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Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
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Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
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Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
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● Educated customers on promotions to enhance sales. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
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● Regularly exceeded daily sales and product add-on quotas. Answered customer telephone calls promptly to avoid on-hold wait times.
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Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
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Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
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Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
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Responded to customer requests for products, services and company information.
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Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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● Communicated with vendors regarding back order availability, future inventory and special orders.
Offered advice and assistance to customers, paying attention to special needs or wants.
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Provided primary customer support to internal and external customers in fast-paced environment.
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Compiled customer feedback and recommended service delivery improvements to management.
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