Office Sales

CATHERINE V. AGUSTILO

*** ***. ******* **. ********-Tipas, Taguig City

091******** *********.*********@*****.***

OBJECTIVE

• Building my sales & management career in a leading corporate field with end to end service and satisfying customers that will utilize my self-motivated and honest nature.

• To continue my career and contribute my outstanding skills to a reputable company collaboratively EXPERIENCE

Sitel Philippines Corporation

Process Associate February 27, 2018 to March 28, 2020

§ Answer inbound calls within guidelines/goals established by the client and contact center management

§ Consistently achieve call quality score goals to assist in achieving client and customer satisfaction goals

§ Support customers via live chat, email or phone support

§ Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

§ Handle problem resolution that may require follow-up and/or escalation to a higher level of expertise

§ Maintain knowledge of client’s business, products and/or services

§ Attend training sessions to maintain or improve the level of skills

§ Perform other tasks that may be assigned from time to time Rhema Advertising Co.

Accounting and Admin Lead May 02, 2016 – January 31, 2018

§ Provide support to the management team within company’s sales department

§ Responsible for performing clerical duties like completing expense report, sales report, and carrying out administrative tasks such as coordinating meetings and office communication

§ Monitor and manage expenditures within allotted budget

§ Respond to customer queries or issues in a timely manner

§ Review all invoices and make the relevant payments in a timely manner 2

§ Supervise and manage payroll processing and tax filing activities

§ Develop overall goals for financial and administration department Taguig City University

Secretary July 01, 2013 – April 26, 2016

§ Report to the direct superior of the office for work assignment

§ Does paper works and other office practices and procedures accordingly

§ Updates calendar of activities both for the superior and for the office

§ Prepares report for unit for approval of the Head of Office, and submit to higher authority and similar other offices as may be called from time to time

§ Serves as emissary between and among university units

§ Keeps custody of documents of the office as well as office supplies, equipment and similar paraphernalia

§ Takes care of the office especially in the absence of the direct superior and does other tasks as may be assigned

EDUCATION

Master in Public Administration

Taguig City University April 2018

AB Political Science Major in Paralegal Studies

University of Makati March 2009

DEMOGRAPHICS

§ DOB: February 16, 1985

§ Civil Status: Single

§ Birth Place: Makati

§ Weight: 115 lbs.

§ Height: 5’3”

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