Customer Service Security

CURRICULUM VITAE

Name: William Makau Muindi

Contact no: +971********* / +254*********

E-mail *************@*****.***

Nationality: Kenyan.

Visa Status: Employment

Languages: Expert-English $ Swahili

PERSONAL PROFILE:

A team -oriented person with excellent guest satisfaction skills, dedicated to customer service, with a passion to satisfy, win awards and have a long term relation with the company; where my creativity and skills can be utilized with anticipation and room for growth and security.

OBJECTIVES:

Equipped with high hotel experience in luxury brands operations

Well trained in housekeeping and in concierge desk operations with training certificates

Good skills and knowledge of customer service

Good interpersonal skills and teamwork skills

Keeps an eye to details

Excellent in guest satisfaction and problem solving skills

CAREER EXPERIENCE:

Emirates grand hotel

Position : bellboy

Duration : may up to date

Duties

Great and welcome guest by a warm smile

Escort the guest to our reception for checking in and deliver their luggage to their new allocated rooms

Make our customers feel happy in their new homes by keeping in touch in a conversation

Organized various means of transport like taxis when they requested

Help the guest with diverse information regarding our services and any helpful information like directions to different places of their interest

Assist the guest to carry their luggage’s during check outs

Open cars to them and bid the guest a goodbye physiology as per the standards

Follow the lost and found procedures

Attend duty briefings everyday

Handle guest complains that are to my capacity professionally and friendly

Deliver massages parcels and newspapers meant to guest room

Swissotel Aghurair

Position : Room attendant

Duration : May 2018 -April 2019

Duties

Clean and maintain checked out room, touch up clean vacant rooms and dusting of lifts and staircases

Give service to occupied rooms in time

Clean PPM rooms according to hotel standards

Give assistance to our guests whenever they required

Organize laundry services to guest

Make sure all soil linens are send for laundry after duty

Keep in touch with other departments like room service and security for clearance

Orchid Vue Hotel-Dubai

Position : Housekeeping

Duration : Jan 2015 to Feb 2017

Duties

Clean and maintain checked out room, touch up clean vacant rooms and dusting of lifts

Give service to occupied rooms in time

Give assistance to our guests whenever they required

Organize laundry services to guest

Make sure all soil linens are send for laundry after duty

Assist as bell boy whenever the hotel was busy

Keep in touch with other departments like room service and security for clearance

Delmont palace

Position : Bellboy

Duration : May 2012-April 2014

Duties

Great and welcome guest by a warm smile

Escort the guest to our reception for checking in and deliver their luggage to their new allocated rooms

Make our customers feel happy in their new homes by keeping in touch in a conversation

Organized various means of transport like taxis when they requested

Help the guest with diverse information regarding our services and any helpful information like directions to different places of their interest

Assist the guest to carry their luggage’s during check outs

Open cars to them and bid the guest a goodbye physiology as per the standards

Follow the lost and found procedures

Attend duty briefings everyday

Handle guest complains that are to my capacity professionally and friendly

Deliver parcels and newspapers meant to guest rooms

PERSONAL ABILITIES:

Hardworking, honest and friendly

Flexible and fast learner

Good interpersonal skills

Self-motivated, highly organized, proactive and flexible.

Able to work under minimal or no supervision

Professional attribute

Adhere to standards but be cost effective to complementary to maximize profits

Understanding guests needs thus bring guest satisfaction

Multitasking

Good command in different languages written and spoken

EDUCATION BACK GROUND

Institute of Hotel $ Tourism Management Year 2011

Certificate in Hotel $ tourism management

Bishop Kariuki Integrated community training center Year 2007

Certificate in Computer packages

Kitondo Secondary School Year 2010

KCSE (O -level)

Referees: upon request

Contact this candidate