Support Technician
Resume:
E V A N
K U R N I A W A N
FREMONT, CA *****
********@*****.***
www.linkedin.com/in/evankurniawan
E X P E R I E N C E
E D U C A T I O N
DeVry University 2012-2014
Binus University 2000-2004
BACHELOR OF COMPUTER SCIENCE
I am a natural at solving problems
and acquiring information to
make things better. With a can-do
attitude, I am capable of
prioritizing and organizing tasks
to meet tight deadlines.
P R O F I L E
S K I L L S
Oversee network security, communication & internet design. Diagnose, troubleshoot and resolve network systems problem. Perform data backups and disaster recovery operations. Oversee ongoing maintenance of the Company’s telecommunications and computer systems.
Configure and manage IPSec and SSL VPN between partners and remote offices.
Support and manage HQ and branch offices wireless networks. Plan and executes installation, configuration, testing, and upgrades of routers, switches, and firewalls .
Administer and troubleshoot Office 365.
Setup Active Directory domain and forest trust.
Manage internal and external DNS.
New Pacific Direct, Inc. (Newark, CA) Feb 2015 - Present SYSTEM ADMINISTRATOR
2015
2012
Monitoring and maintaining computer systems and networks, installs and configures hardware and software.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Administrate infrastructure, including firewalls, databases, malware protection software and other processes.
Setup a VoIP Phone System for remote offices.
Deploy, manage, and troubleshoot Wireless network company and guest network.
Review troubled/aged ticket reports and prioritize tickets for follow-up. Monitor tickets that are initiated by VIP users.
DeVry University (Fremont, CA) 2012 - 2015
IT SUPPORT
Maintain and administer computer networks
Provide technical support for both hardware and software issues our users encounter.
Setup, manage, and troubleshoot remote access points, private network, VPN (IPsec and SSL), and connectivity issues.
Respond to and resolve help desk requests.
Create and verify backups of data.
Setup and manage McAfee Virus Scan Enterprise, Windows Firewall. Perform escalated diagnosis, support, and resolution of complex incidents and service requests.
IEE (Singapore) 2008 - 2012
and related computing environments,
2008ADMINISTRATOR SYSTEM
MASTER OF COMPUTER NETWORK
AND COMMUNICATIONS MANAGEMENT
CISCO CERTIFIED NETWORK ASSOCIATE
(CCNA)
Install, configure and troubleshoot user software on Windows desktops and laptops
Perform escalated diagnosis, support, and resolution of complex incidents and service requests.
Review troubled/aged ticket reports and prioritize tickets for follow-up. Assist Technician with diagnosis, support, and resolution of incidents and service requests during periods of peak demand.
Review troubled/aged ticket reports and prioritize tickets for follow-up. Assist Technician with diagnosis, support, and resolution of incidents and service requests during periods of peak demand.
IBM (Singapore) 2005 - 2008
• Develop and maintain training materials for Help Desk agents 2005SUPPORT DESKTOP
Operating Systems: MS Windows, Mac OS, Linux, Chrome OS Network: TCP/IP, DHCP, DNS,VoIP Phone, VPN, Firewall, Hyper-V, Active Directory, Cisco Router & Switch.
Ticketing Software: Zendesk, JIRA
SaaS CRM: Hubspot, ERP
Product Experience Management (PRX): Salsify, Plytix Language: C, C++, HTML
Microsoft Suite: Office 365, Outlook, Word, Excel, Publisher Google Suite: Gmail, Google Drive, Docs, Slides, Sheets, Calendar Adobe Creative Suite: Photoshop, Dreamweaver, Flash, Premiere Imaging Software: Acronis
W O R K A U T H O R I Z A T I O N
Visa Sponsorship Not Required
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