B

ek Blaku Operations Manager

**** **** ** **** ***, NJ, 07024 201-***-**** adeeva@r.postjobfree.com

Core Professional Competencies

Operations Management

Team Leadership

E-Commerce Operations

Process Improvement

Operational Efficiency

Product Launch

Agile Methodologies

Cost Control

Systems Implementation

Office Management

Revenue Growth

KPI Implementation

Experience & Notable Contributions

SOUNDMAX HEARING New York, NY 2018 – Present

Operations Manager

Created & directed the product launch for the company’s hearing aid brand.

Elevated sales revenue, product quality, customer satisfaction, advertising performance, and website conversion rate to all-time highs.

Built and optimized entirely new systems and delivered improvements on all business processes.

Successfully transitioned the company from the Health & Fitness niche into Hearing Aids, increasing sales revenue by 86% in 8 months.

Developed a completely new website grounded in funnel-based sales principles. Increased website conversion rate by 71% and average order value by 45%.

Built and managed a new Order Management System which vastly increased productivity and seamlessly integrated with the billing, logistics, and customer service applications and processes.

Successfully cut product cost by 68% through rigorous negotiations with vendors.

Achieved a 283% increase in delivery speed by opening a domestic in-house shipping facility to replace the company’s China-based shipping operation.

Implemented a KPI-based advertising and sales system, resulting in a 103% return on ad spend.

Hired & trained a remote customer service team. Achieved a product return rate of 12.5%, well below the industry average of 20%.

Managed daily business operations with a continual focus on adding value and cutting costs.

MAGIC UNIVERSE New York, NY 2015 - 2018

operations manager

Spearheaded planning, research, and strategy for the development and launch of the company’s web utility software.

Transitioned growth of company from a startup space to a Wall Street office.

Found and on-boarded highly specialized software developers.

Ensured company’s compliance with NYC labor laws.

Researched, analyzed and implemented health insurance plans for the company.

Coordinated and managed all office operations.

Planned and implemented UI-UX design; optimized UI-UX designs; harnessed creative awareness of design elements; developed wireframes, mock-ups and prototypes; tested UI-UX for intuitiveness and experience.

Conducted extensive keyword research for AdWords campaign. Developed list of 1600+ highly relevant & low-cost keywords.

RENTAZY & 3DTECH New York, NY 2012 - 2015

co-founder, head of operations

Led the simultaneous launch of two tech start-ups while serving as Head of Operations for both. Rentazy was an ambitious and feature-rich apartment hunting tool for NYC Residents; 3DTech was its sister company, a service for creating immersive virtual tours. 3DTech was created to serve as an independent, standalone service while also being integrated into Rentazy as one of its key features (e.g. virtual tours of apartments).

Developed a granular level of familiarity and expertise with Matterport 3D cameras to determine best practices for capturing and presenting a wide range of interior and exterior spaces; developed the training program for operating the cameras and personally trained team members.

Directed a team of coders to develop and optimize highly stylized virtual tours and presentations of indoor and outdoor environments.

Designed UI-UX for Rentazy and 3D-tech websites; modeled user behavior, created wireframes, and designed concepts and graphic layouts; illustrated design ideas using storyboards, process flows and sitemaps; identified design problems and devised elegant solutions.

Designed website mockups, wireframes, and directed the design and implementation of the Rentazy and 3DTech websites in accordance with the complex business process workflows for both businesses.

Utilized highly specific data from aggregator NYC Open Data for use with Rentazy features.

Managed high-level strategy and business planning for both companies.

Built and optimized business process workflows for Rentazy and 3DTech.

Education

iMBA Program: Value Chain Management Specialization

UNIVERSITY OF ILLINOIS Urbana-Champaign, IL

Bachelor of Arts: Business Management

SAINT ANSELM COLLEGE Manchester, NH

Business Software Fluency

Exceedingly capable of quickly learning and adapting to software systems with any number of integrations at the highest technical level. Experienced in harnessing different applications in order to harmonize business operations and create synergy and efficiency in business processes.

ERP Systems: Workday HCM • SharePoint

Project Management: Slack • Basecamp • Trello • Evernote • Dropbox • Google Drive

Communications: Zoom • GoToMeeting • Google Hangouts • Skype

Applications: Microsoft Office • Google G Suite

E-Commerce: Shipstation • PayPal • Stripe • ClickFunnels • Zapier • Partially • Facebook • Proof • Canva • Fiverr • Google Analytics

Workflow & Wireframing: Balsamiq • Lucidchart

Customer Service: Grasshopper • Gmail

Languages

Fluent in Albanian

Intermediate Level Spanish

Noteworthy Endeavors

Volunteer • The Father’s Heart Ministries • The East Village

Sponsor of Pakistani Christian Community during COVID-19 • Pakistani Way of Life Ministry • Sialkot City, Pakistan

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