Account management, Customer Experience

OLATOYE DAMILOLA JUMOKE

Account Management Digital Marketing Customer Support

Relationship Management Strong Communicator

A passionate client support and relationship management professional with an MBA (Marketing) in view, seeking an opportunity to utilize strong communication, interpersonal, presentation and planning skills in a Customer Support role in a thriving company.

Address: Block 504, NIMET Quarters, Kodesoh Street, Ikeja, Lagos Phone: 070*-***-****

Email: ****************@*****.***

Tertiary Education:

University of Lagos, Akoka, Lagos State

Master of Business Administration (MBA-Marketing)

2019-2020

Obafemi Awolowo University, Ile-Ife, Osun State

B.Sc. Food Science and Technology (Second Class Upper Division) 2011-2015

The Federal Polytechnic Ado-Ekiti, Ekiti State

OND Food Technology (Distinction)

2008-2010

Employment History:

Digital Skills Trainer (Mar. 2019- Present)

Haptics Nigeria, Yaba Lagos

Prospect and secure partnerships with organizations Plan and organize training programs for partners

Manage relationships with partners

Provide training support services

Train members of partner organizations on Google Digital Skills (trained 2000+)

Provide post-training support services

Brand Ambassador (Grow with Google ) at technology and education events Client Acquisition and Retention Manager, (Jan. 2018- Mar. 2019) Jiji.ng Online Marketplace Nigeria Limited, Yaba Lagos Acquired new clients to the company’s e-commerce platform Managed relationships with new and existing clients Provided client support for queries and complaints Provided support to clients with the use of the company’s mobile application Volunteer Roles:

Marketing Coordinator (Dec 2019- Present)

Digiphy Media, Ikeja Lagos

Prepare digital marketing strategy for the brand

Coordinate printing of flyers, stationeries and T-shirts for the brand Coordinate traditional marketing activities

Set up online advertisement (Google Search Ads, Facebook Ads) for the brand Relationship Manager/Deputy Head of Sales (June, 2019- Present ) Resource Unit, The Elevation Church, Maryland Lagos Prepare monthly unit schedule

Prepare and submit weekly sales report

Manage relationships with teammates and customers

Coordinate welfare activities for unit members

Certifications:

Strategic Partnership, LinkedIn Learning (2020)

Google Search Ads Certification (2020)

Google Display Ads Certification (2020)

Social Media Marketing for Small Business, LinkedIn Learning (2020) Accenture Digital Skills: Social Media (2020)

Fundamentals of Digital Marketing Certificate, Google Digital Skills Google Digital Garage: Business Communication (2019) Google Digital Garage: Effective Networking (2019) Google Digital Garage: Introduction to Machine Learning (2019) British Project Management Academy, England (August 2017) Young African Leaders Initiative, YALI (April 2016) Competencies/Skills:

Digital marketing skills (Google Ads, Facebook/Instagram) Social Media Management tools

Managing relationships with stakeholders

Excellent traditional and digital media knowledge

Customer support

Research, analysis and reporting

Organizing and planning events

Written and oral communication skills

Representing a brand in public settings

Copywriting and presentation skills

Microsoft Office/G-suite tools

Positions of Responsibilities / Outstanding Achievement: Star Trainer of the Month (November, 2019) Haptics Limited Best Graduating Student, Department of Food Science and Technology, Obafemi Awolowo University, Ile-Ife. 2014/2015 Session

Vice President, National Association of Food Science and Technology Students

(NAFSTS), Obafemi Awolowo University, Ile-Ife Chapter, 2012/2013 Session Public Relations Officer, NAFSTS, Obafemi Awolowo University, Ile-Ife Chapter, 2011/2012 Session

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