Alicia Hunt

Matthews, NC *****

adeefq@r.postjobfree.com

704-***-****

Work Experience

Customer Service Representative

Parallon - Charlotte, NC

June 2019 to Present

• Obtain necessary patient information such as medical histories and insurance information and ensure that it is properly processed and recorded

• Assist patients in understanding how their insurance coverage works and calculate and present copays

• Process payments for services rendered and assist with the billing procedure

• Managing large amounts of inbound and outbound calls in a timely manner

• Identifying customers' needs, clarify information, research every issue and providing solution

• Manage personal/sensitive information with discretion and in accordance with HIPPA and Privacy Laws.

• Greeting customers in a friendly, professional manner using the suggested script. Patient Care Technician

US Renal Care - Charlotte, NC

January 2016 to December 2019

• Establish and maintain rapport with patients

• Effectively monitor patients' response to dialysis therapy and report any unusual findings to nurse supervisor

• Perform and record Pre and Post dialysis evaluation, weight and vital signs

• Observe and report any significant information and/or changes in patient condition

• Accurately input treatment data in a timely manner Secretary /Patient care coordinator

Fresenius Medical Care - Charlotte, NC

October 2012 to November 2018

• Prepared and disseminated correspondence, memos and forms. Establish and maintain rapport with patients

• Organizing and servicing meetings

• Perform and record Pre and Post dialysis evaluation, weight and vital signs

• Observe and report any significant information and/or changes in patient condition

• Accurately input treatment data in a timely manner

• Answering phone calls and redirect them when necessary

• Managing monthly agenda and arrange new meetings and appointments. Shift leader/Manager

KFC/Taco Bell - Charlotte, NC

November 2008 to December 2015

• Trained new employees on cash handling and customer service

• Maintained high standards of customer service during high-volume and fast-paced operations

• Managed currency and credit transactions quickly and accurately Patient Care administrator

A Preferred health care center - Charlotte, NC

March 2010 to December 2012

• Audited and filed medical records

• Making appoints answering and answering the phone

• Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities determining continuing needs.

• Obtained and recorded patient's vital signs such as pulse, respiration, temperature, and blood pressure

• Check patients in and out regularly to be evaluated and document their progress

• Assist with securing funding for medical care as required Customer Service Representative

IQor - Charlotte, NC

October 2009 to March 2011

• Provided optimal customer service

• resolved customers problems by clarifying issues; researching and exploring answers and alternative solutions

• Maintained customer records by updating account information Education

Bachelor's in healthcare administration in healthcare administration University of Phoenix University - Charlotte, NC

August 2016 to November 2019

High School Diploma

East Mecklenburg High School - Charlotte, NC

August 2004 to June 2008

Skills

• Customer Support

• Customer Care

• Customer Service

• Call Center

Additional Information

SKILLS/CERTIFICATIONS

• State Certified Hemodialysis Technician

• CPR Certified

• Proficient in Microsoft Office (Word, Access, Power Point, and Excel)

• Excellent Communication skills

• Compassionate nature

• Detail-oriented

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