Customer Service Representative
Resume:
Alicia Hunt
Matthews, NC *****
************@*****.***
Work Experience
Customer Service Representative
Parallon - Charlotte, NC
June 2019 to Present
• Obtain necessary patient information such as medical histories and insurance information and ensure that it is properly processed and recorded
• Assist patients in understanding how their insurance coverage works and calculate and present copays
• Process payments for services rendered and assist with the billing procedure
• Managing large amounts of inbound and outbound calls in a timely manner
• Identifying customers' needs, clarify information, research every issue and providing solution
• Manage personal/sensitive information with discretion and in accordance with HIPPA and Privacy Laws.
• Greeting customers in a friendly, professional manner using the suggested script. Patient Care Technician
US Renal Care - Charlotte, NC
January 2016 to December 2019
• Establish and maintain rapport with patients
• Effectively monitor patients' response to dialysis therapy and report any unusual findings to nurse supervisor
• Perform and record Pre and Post dialysis evaluation, weight and vital signs
• Observe and report any significant information and/or changes in patient condition
• Accurately input treatment data in a timely manner Secretary /Patient care coordinator
Fresenius Medical Care - Charlotte, NC
October 2012 to November 2018
• Prepared and disseminated correspondence, memos and forms. Establish and maintain rapport with patients
• Organizing and servicing meetings
• Perform and record Pre and Post dialysis evaluation, weight and vital signs
• Observe and report any significant information and/or changes in patient condition
• Accurately input treatment data in a timely manner
• Answering phone calls and redirect them when necessary
• Managing monthly agenda and arrange new meetings and appointments. Shift leader/Manager
KFC/Taco Bell - Charlotte, NC
November 2008 to December 2015
• Trained new employees on cash handling and customer service
• Maintained high standards of customer service during high-volume and fast-paced operations
• Managed currency and credit transactions quickly and accurately Patient Care administrator
A Preferred health care center - Charlotte, NC
March 2010 to December 2012
• Audited and filed medical records
• Making appoints answering and answering the phone
• Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities determining continuing needs.
• Obtained and recorded patient's vital signs such as pulse, respiration, temperature, and blood pressure
• Check patients in and out regularly to be evaluated and document their progress
• Assist with securing funding for medical care as required Customer Service Representative
IQor - Charlotte, NC
October 2009 to March 2011
• Provided optimal customer service
• resolved customers problems by clarifying issues; researching and exploring answers and alternative solutions
• Maintained customer records by updating account information Education
Bachelor's in healthcare administration in healthcare administration University of Phoenix University - Charlotte, NC
August 2016 to November 2019
High School Diploma
East Mecklenburg High School - Charlotte, NC
August 2004 to June 2008
Skills
• Customer Support
• Customer Care
• Customer Service
• Call Center
Additional Information
SKILLS/CERTIFICATIONS
• State Certified Hemodialysis Technician
• CPR Certified
• Proficient in Microsoft Office (Word, Access, Power Point, and Excel)
• Excellent Communication skills
• Compassionate nature
• Detail-oriented
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