Customer Service Manager

JADE RHIANNON WHITELEY

Current location: Dubai, UAE

Email: ***************@*******.***

Telephone: +971-**-***-****

Profile

A pro-active, enthusiastic, and a highly motivated professional with excellent communication skills and a passion for providing a superior level of client and customer support. Over time, I have committed to continually developing my ability to work successfully and collaboratively with a wide variety of individuals at varying career levels. Focused on my professional development, I embrace any opportunity to use initiative, consistently striving to achieve results in line with core business objectives, whilst being team orientated.

Experience

2019 - 2020: Tonique Consultancy, Dubai United Arab Emirates, Part time

Event Administrative Assistant, Dubai United Arab Emirates

-Supporting the Events manager with administrative support

-Maintaining records of all bookings e.g. venue, catering, and employees.

-Processing invoices

-Assisting with event registration

-Accounting support

-Assist with sourcing and booking of events

-Act as primary point of contact for general inquiries via email and telephone.

-Support the Event Manager in assigned project-based work which may include drafting and modifying documents and/or correspondence as well as performing basic accounting functions

2013 - 2020: Emirates Airlines, Dubai United Arab Emirates

Business Class Flight Attendant – Promoted to Business class attendant in Oct 2014

-Responsible for providing a high level of guest service to an international client base. As a flight attendant my roles and responsibilities are as follows:

-Pre-flight checks including emergency evacuation procedures, assessing potential issues, assisting with the administration of the crew coordination plan.

-Concise and clear reporting of inflight activity.

-Greet and assist passengers during boarding; Problem solving including medical emergencies, safety incidents, service recovery, passenger needs and complaints.

-Consistently providing high level of guest service whilst considering key safety requirements of operating an aircraft.

2008 – 2012: The Range store - Barnsley, United Kingdom

Department Manager – Promoted to Department Manager in 2009

Head of departments ensuring key business needs are met and exceeded where possible. My main duties included but were not limited to:

-Responsibility for 3 different departments and managing 10 staff members.

-Analyse stock levels and adjust them accordingly where required.

-Prepare staff monthly rosters to cover business requirements.

-Stock reconciliation bi-annually.

-Monthly staff reviews.

-Delegator of weekly tasks during weekly management meetings.

Customer Service Supervisor

Responsible for any customer complaints and refunds, finding the best solutions to best suit both the customer and the company. My roles are responsibilities were as follows:

-Analyze stock levels through the system.

-Key decision maker on maintaining stock levels to meet customer demands and preparation of monthly staff rosters to cover business requirements.

-Merchandising of new products that come into store.

-Taking phone calls about products and information.

-Manage staff performance reviews.

Merchandiser

My role was to set up new stores and implement sales procedures and ensure business continuity within the essential role out period after store opening. Responsibilities included but were not limited to:

-Visit new stores prior to opening.

-Set up new departments as required.

-Train, monitor and mentor staff within the first month of business.

-Work closely with the buying teams to accurately forecast trends, negotiate prices, plan stock levels, and monitor performance.

-Excellent time management required due to increasingly tight deadlines.

Education

Completed the below certifications at Doncaster College, United Kingdom:

2014 – Certificate of Completion for Business Class promotional program – Emirates Airlines, Dubai

2012 – Advanced Level Apprenticeship in Customer Service in the Business Skills Sector

2011 – EDI Level 2 Key Skills in Application of Number

EDI Level 2 Key Skills in Communication

EDI Level 3 in Customer Service

EDI Level 3 NVQ Diploma in Customer Service

EDI Level 2 Certificate in Customer Service VRQ

EDI Level 2 Certificate in Customer Service NVQ

2010 – EDI Level 1 Key Skills in Application of Number

2009 – Apprenticeship in Customer Service

EDI Level 2 Certificate in Customer Service VRQ

EDI Level 2 Certificate in Customer Service NVQ

2008 – NCFE Level 2 Certificate in Customer Service for Hospitality, Travel and Tourism

NCFE Level 2 Certificate for Airline Cabin Crew

NCFE Level 2 Certificate for Airport Passenger Services Agents

NCFE Level 1 Certificate in Employment Skills

Level 2 Certificate in Principals of Aviation First Aid

2007 – Diploma in Digital Applications

Hospitality, Travel & Tourism

Entry 3 Level Certificate for Progression

Additional Information

Native English Speaker.

IT literacy across a full suite of Microsoft Office tools.

Winner of 2017 Bronze Najm Award – Emirates Airlines top employees for their extraordinary commitment to excellence, performance, and service.

Currently studying CIPD level 3 Diploma in Human Resource Practice expected completion by December 2020.

Trained in AED operation

First aid trained

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