Manager Service

Sonya Marie Dunne-Martelli

*-** ***** *****

Whitestone, NY 11357

Home: 718-***-****- 718-***-****

**********@***.***

Professional Summary: Experienced Flight Dispatcher, Flight Operations, and a Passenger Service Professional who possesses strong leadership, technical, and interpersonal skills.

Professional Experience:

Hallmark Aviation (Handling Lufthansa Airlines - Load Control / Passenger Services

Supervised Loading and Unloading of Aircraft, ensured services for Aircraft Turnaround arrived on time. Followed up with Service Companies to ensure there are no errors.

Assist with all Passenger Handling, Check In, Boarding Gates and Special Services.

May 2019 - Present JFK Int’l Airport, Jamaica NY

Alitalia Airlines – Flight Dispatcher

Created Flight Plans containing maximum allowable takeoff and landing weights, Weather Reports, ETOPS, field conditions, NOTAMS, Flight Levels and all components for safe completion of Flights.

Monitor Weather Conditions, Aircraft Position Reports, and Aeronautical Navigation Charts to evaluate the progress of Flights. Update Flight Crews via ACARS of Significant changes to Weather or Alternates.

April 2005 – October 17, 2017 JFK Int’l Airport, Jamaica NY

Swissport North America, Inc. (Handling Alitalia Airlines) – Weight and Balance/Load Control Lead Agent

Responsible for Flight Preparation and Weight and Balance. Coordination of arriving and departing flight crews which included booking hotel rooms and arranging transportation.

Controlling loading and offloading of aircraft, including Manifestation and Customs Clearing of all arriving and departing flights.

Confirming compatibility of Dangerous Goods before allowing loading.

February 2004 – April 2005 JFK Int’l Airport, Jamaica NY

Royal Jordanian Airlines – Passenger Service/Flight Operations Duty Manager

Oversaw and managed all handling aspects performed by Delta Airlines and previously by Trans World Airlines. Worked directly with Management and Agents to resolve any complaints or disputes to achieve positive results.

Responsible for completion of all Monthly Management Reports, Petty Cash Account, and for depositing all money collected by ticketing for sales, excess baggage, or reservations changes. Also performed Ticketing Duties for Royal Jordanian directly.

October 1989 – February 2004 JFK Int’l Airport, Jamaica NY

References - Furnished upon request

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