Sales Team Leader

Curriculum Vitae

Of

Shamona Gappoo

QUALIFICATIONS AND/OR EXPERIENCE:

•Computer Skills

•MS Word

•MS Excel

•MS PowerPoint

•Visual Basic

•Internet and e-mail account setup

PERSONAL PROFILE:

•Great organizational skills

•Great co-ordinating Skills

•Great decision making skills

•Great attention to detail

•Able to work independently and within a team environment

•Adaptable

•Able to work under pressure

•Good communication and inter-personal skills

•Professional

PERSONAL DETAILS :

Name & Surname : Shamona Gappoo

ID Number : 950**********

Nationality: South African

Sex: Female

Marital Status :Single

Languages: English

Contact Numbers : 083-***-****, 071-***-****

SECONDARY EDUCATION:

Qualification: Matric (2013)

Institution: Stanmore Secondary

Subjects : English

Afrikaans

Mathematical literacy

Biology

Geography

Accounting

Life orientation

COMPLETED QUALIFICATION:

Certificate of Company: Service to Sales (Inbound and Outbound)

Certificate of Company: Coaching for sales performance in the Contact Centre

WORK EXPERIENCE:

Previously employed: C K Furniture Hire

Name of Employer: Daisy

Reason for leaving: Holiday period was over

Contact number: 084-*******

Position: Retail Assistance

Previously employed: Payless (gateway)

Name of employer: Sarah

Reason for leaving: December holidays were over.

Contact number: 061-*******

Previously employed: Froggie (la Lucia mall)

Name Of employer: Anu

Reason for leaving: Contract ended

Contact number: 031-*******

Position: sales assistance

Previously employed: Ignition Umhlanga

Name of employer: Genna

Contact number: 031-*******

Position: sales agent, specialist in contracts and funeral policies

Reason for leaving: Studying full time in (2015)

Previously employed: Quest Agency (Durban) - Based at Cell C KZN

Name of employer: Shireen Govender and Lee Ali

Contact number: 011-***-****, 083*******, 082-***-****

Position: Outbound sales agent

Duration: 1year 2 month (April 2015 to June 2016)

Position: Outbound Team Leader (July 2016 to July 2017)

Reason for leaving: Relocated to Gauteng at Cell C Head office Position

Currently Employed: Cell C Waterfall Campus JHB

Name of employer: Reagan Naidoo

Contact number: 084-***-****

Position: Retentions/Upgrade Team leader

Duration: 2 years 2 months (August 2017 to Current)

Reason for leaving: Retrenchment

Duties at current position:

Main Responsibilities

1.Outbound Upgrades

2.Inbound Upgrades

3. Cancellations

4.Administration

5.Training & Development

Tasks

To actively use referral leads (through the outbound dialler) and creatively present upgrade/renewal options to post-paid subscribers through outbound calls

To identify up- and cross selling opportunities for accessories, value-added services and/or other related products and services

To cold canvass for new subscribers, if applicable

To provide a world-class inbound service to post-paid subscribers who want renew/upgrade their contract

To identify up- and cross selling opportunities, value-added services and/or other related products and services, specific to the subscriber’s needs

To minimize inbound cancellation requests, actively probe why the subscribers want to cancel their contract and purposefully canvass to retain subscribers

To actively pursue alternatives, where applicable, to retain a subscriber.

To follow through on subscriber agreements and activations

To follow through, obtain & collect the relevant documents from the customer

To follow through, accurately administer and double check all related requirements and forward the applicable documents to the right department for processing

To follow through on delivery handsets and accessories to Red Carpet and High Value customers, if applicable

To read, interpret and have a complete understanding of all written communication regarding new products, changes to business rules and/or call procedures

To stay abreast of new products & services

To attend all scheduled training session

6.Health and Safety Compliance (non-management)

To conform and adhere to Safety, Health and Environmental legislative requirements

To report any health and safety concerns/incidents in the workplace to the manager/health and safety representative

To assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment

To attend the Safety, Health and Environmental workshops as required by management

7.Perform any other related duties as requested by Management

To aspire to become a fully multi-skilled, second level support (back office) consultant

REFERENCES:

Sarah Payless (Gateway) – 061-*******

Daisy C K Furniture Hire- 084-*******

Anu Froggie la luica - 031*******

Genna Ignition Umhlanga- 031*******

Shireen and Lee Quest Agency - 083*******, 082-***-****, 011-***-****

Reagan Naidoo and Shirley McDonald Cell c - 084-***-****, 084*******

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