Customer Service Sales Representative

Leonardo Herzberg

*** ******* ******, *** ****, *1206, United States, 786-***-****, ********.***********@*****.*** LINKS linkedin.com/in/leonardo-herzberg

PROFILE

EMPLOYMENT HISTORY

Nov 2018 — January 2020 Allsaints Fashion Company, Allsaints 5th Ave Mar 2018 — Nov 2018 Levi's Sales Representative, Levi's New York New York

Dec 2017 — Jan 2018 Valet Attendant/ Doorman, Mandarin Oriental- Towne Park Miami

• Welcome hotel guests with a smile towards their arrival and assist them with their luggage and checking in.

• Talk about the perks of our privilege location with guests as well as recommending places for amusement and pleasure around the area.

• Show guests to the checking area, and issue tickets for their luggage.

• Drive customers vehicles and park them while ensuring their property is being well taken care of.

• Deliver the highest and most efficient customer service in a fast paced environment.

• Make sure every customer has been helped out.

• Multitask and recover the sales floor while managing multiple clients.

• Cashier functions.

• Answered phone calls, answer customers questions and smile during every interaction.

• Guarantee a pleasant experience for all customers through a great service.

• Communicated with managers and associates to ensure customers needs were met.

• Maintained an organized the store and sales floor area.

• Worked closely with my team and manager in order to address any issue. Jan 2020 — March 2020

March 2020 — Present time

Public Hotels, NYC

• Front Desk Agent functions and Public Advisor Coordinator

• Greeting and checking in guests

• Offering hotel orientation and answering any further questions about the hotel

• Skilled on OPERA program and Microsoft Excel

• Answering phone calls

• Make online and phone call reservations

• Answering and replying to emails from superiors and third party booking companies

• Guaranteeing the best of the experiences to all our guests by keeping in mind their needs and expectations within the hotel

Practical and results-driven individual already accustomed to fastpaced environments offering expertise in terms of communication, customer service, and administrative work while maximizing efficiency searching for an HR-related position with great growth potential.

• Consistently offer professional, friendly and engaging service

• Assist guests with mail, messages, and any plans or arrangements they require

• Assist with any plans or arrangements the guest intends to make

• Assist guests regarding building facilities in an informative and helpful way

• Follow department policies, procedures, and service standards

• Training and orientation of new hires

Concierge at 111 W 57 st- Douglas Elliman

EDUCATION

Jan 2018 — May 2020

Bachelors Degree, City College of New York New York Bachelors Degree in Industrial-Organizational Psychology Minor in Business and Administration

SKILLS Administration

Ability to Multitask

Interpersonal Communication Skills

Goal Oriented Microsoft Office

Customer Service Oriented Service Desk

Operations Security E-mail Distribution

LANGUAGES Spanish Native speaker English Native speaker REFERENCES Colleen Weller from Allsaints

*******.******@*********.*** · 413-***-****

Sumera Irshad from Allsaints

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Melkis Rosado from Public Hotels

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Team player Employe Relations Confidentiality

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