Customer Service Sales

Junko Werner

OBJECTIVE

To contribute my customer service and inventory control skills at the website toward the continuously improving company with great profitable business aspects

EXPERIENCE

IT Support, OSP2 Inc, Gardena, CA— April, 2017-June, 2020

● Remotely monitor and troubleshoot IT infrastructure system problems via internet and phone.

● Provide cloud system,Kintone, users of technical support by phone/internet/email

● Participate in technical support related translation work and projects

● Organize events for the cloud database company, promote their services and follow up on its participants

● Clean and organize the office

Educational Sales Advisor, Kaplan International Inc, Los Angeles, CA — 2009-March, 2017 Customer Service Department for Japan, Thailand, US and Canada based agencies

● Handles students' enrollment applications mainly for Japan, Thailand, US, and Canada based agencies

● Maintain the students' database, generate invoices with accuracy, and follow up fee collection

● Liaison with Kaplan's(within 23 US and Canada schools) staffs and international partner agencies to solve students' issues with excellent problem solving skills in any field

● Encourage, educate, and train our services to agencies, school staffs, and sales directors based on Kaplan's Terms and Conditions, Policy Manual, Compliance, and visa regulations in a professional and friendly manner

● Organize the open house events, attend fam trips, visit oversea partners and fairs, and communicate on the phone about the commission proposal which helped to build better relationships with Kaplan partners

● Help ease the transition for Canada Kaplan centers to merge the business models of Kaplan US by closely communicating with centers and sales directors in Canada and share the finding to Kaplan US sectors

● Test new features in Citrix database, find errors, and provide feedback

● Suggest new business ideas and improvements on English services, databases, web-sites, and refer business to Kaplan

● Get involved in a hiring process of new employees and train them

Office Supervisor, ACJJ, Brea, CA— 2002-2006

Office Supervisor at a web-based importing company

● Developed a new sales line and maintained a Web-site

● Managed the inventory control, picked/inspected/packed products and accounting activities

● Trained new employees

● Translated from English into Japanese and from Japanese into English

Customer Service, Kintetsu Express Inc., Tokyo, Japan — 1995-1996 Customer Service at the Import-Export Customer Department

● Coordinated and processed imported goods through customs

● Worked with customs official using local rules and processed necessary documents

● Issued invoice and created spreadsheets and other accounting documents

EDUCATION

California State University, Fullerton, Fullerton, CA — 2001-2002

Bachelor degree - Information Systems in Business administration

Rancho Santiago College, Santa Ana, CA — 1997-1998

Associate degree - Computer Information Systems

Computer Skills

Word, Excel, Power Point, Access, Outlook, Linux

Language

Japanese, English

Address: 4021 242nd street, G8, Torrance, CA 90505 USA

Tel: 714-***-****

Email: ***********@*****.***

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