Business Analyst, Product Management, Project Management, Agile/Scrum

Richa Choudhary

Boston, MA ***** 929-***-**** *********.**@*****.***.*** www.linkedin.com/in/Rich17 SUMMARY

Client centric Project Manager with technical expertise and demonstrating project management best practices skills, crafting innovative business strategies for cutting edge results. Owning and managing responsibilities of project management lifecycle from inspiration to implementation.

EDUCATION

Northeastern University; Boston, MA April 2021

Master of Science in Project Management, Concentration in Agile Product Development

• Certified Scrum Product Owner, issued by Scrum Alliance (Credential id: 001061553)

• Certified Professional Scrum Master I (Credential id: 671070) Rajasthan Technical University; Rajasthan, India.

Bachelor of Technology in Information Technology June 2014 SKILLS:

Functional: Requirement Gathering and Analysis, Agile, Scrum, Project Management, Data Analysis, UI/UX, Wireframing Tools: JIRA, MS Project, MS VISIO, MS Office Suite, Tableau, Salesforce, Eclipse, MySQL WORK EXPERIENCE

iCareBetter Boston, MA Jan 2020 - Present

Product Management Intern

• Improved search engine ranking of product by performing SEO audit, improving website structure, and modifying content

• Collaborated with and interviewed social media influencers to increase brand awareness, increasing organic traffic by 20%

• Interviewing end users to upgrade product from a content delivery solution to a revenue-generating personalized learning platform using excel modeling to perform feedback analysis ACCENTURE INC. I Mumbai, India Mar 2015 - Dec 2018 Associate Project Manager (2.5 years)

• Tactically led and collaborated with 3 cross-functional teams – business, software developers, and testing to overhaul

~$60M service intelligence projects for Virgin Media

• Instituted use of MS Project to streamline process of resource scheduling, tracking progress improving project accuracy

• Liaised between clients to define project scope, process flows, prepared and presented project plans, schedule and detailed status, identify potential risks, and devise mitigation strategies to preempt possible conflicts

• Performed interviews with key internal/external user groups to identify pain points and problem statements with current service portal experience, brainstorming sessions, workshops to capture technical and business requirements

• Saved approximately $50K expenses by expediting the software development process and increased flexibility by switching development process to agile, also reinforced to use change management approach at the project level

• Increased client’s customer base by 30% through devising innovative features, tv bundles, family plans, monthly payment plans and offers that immediately impacted the client’s competitive advantage and bottom-line profits

• Honored with “Ace Award” given to top 5% employees for outstanding performance and for delivering high-quality solutions to clients

Business Analyst (1 Year)

• Consulted global stakeholders to create essential deliverables such as business, technical, and user requirements; developed Business Requirements Documents, User Stories, Functional Requirements Specification and flow charts using MS VISIO to describe the inputs and outputs associated with each process function

• Eliminated 70% of manual efforts (approximately 30 hrs. per day) by introducing and implementing automation SQL scripts for integration and production testing phase of software testing life cycle

• Extensively mentored test team and solved problems in creating test scripts and test cases to debug software modules

• Adapted continuous improvement process by performing rigorous quality assurance user acceptance testing for the timely release of defect-free software application

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