Sales Customer Service

MIKE WEBER

*******@*****.*** - **** S. Federal Highway, Boca Raton, FL 33432 – 774-***-****

Leading companies to sustainable growth and profitability

Expertise That Drives Competitive Advantage

Revenue driven and business leadership

Bring (small) business to next level

Experience in 3 different industries: IT Software/Technology (EMC Hardware & Software, VMWare, DELL), CAD CAM Software & Industry and 10 years Retail/Wholesale/Import

Global experience

Customer satisfaction driven

Experienced with training and education

Experience with ERP, SAP, PaaS, SaaS, CATIA & PLM

Go-To-Market(GTM) product launch

Experience with partner programs, re-sales programs and distributors (MRO) and OEM

Managed direct and in-direct up to 1500 people

Creating Key Indicators, performance tools, matrix management and dashboards

SUMMARY

Seasoned cross-cultural business executive with over 25 years of experience in global business development, sales, retail and operations. With sales and engineering background has grown all business with success to the next level.

EXPERIENCE

Dos Familias Wine Imports, Inc. (April 2010 – Present) Medway, MA

Managing Director

Started a wine import and wholesale company from the ground up.

Developed warehousing & distribution services for Massachusetts and out-of-state customers

Won exclusive import & distribution rights with numerous wineries

Designed and Launched WeberWineStax

Patent No USD 673,821 S

Wines Display & Storage Solution

Exclusive contract with Wine Enthusiast Magazine

Managed Sales Force direct & indirect sales

Magestic Systems, Inc. (Mar 2009- Apr 2010) Old Tappen, NJ

Business Development Consultant

Developed strategic product roadmap for CAD/CAM integration

Increased market share by appointing distributors to resell CNC products

Created technology agreements with Dassault Systems and Vistagy.

Increased sales by 20%

JETCAM International (Dec 2006- Feb 2009) Monte Carlo, Monaco

Managing Director

Redirected company’s focus and market strategy in composites, thus successfully increasing revenue by 30% within 2 years.

Created technology agreements with Dassault Systems and Vistagy to integrate solutions to be able to compete in composite markets – increasing revenue by 32%

Created OEM agreements with HPM, ZUND, FinnPower and Omax

EMC Corporation (Oct 1987 – June 2006) Hopkinton, MA

Director, New Product & Technology – EMEA (2005-2006)

Responsible for launching new products, establishing new business opportunity and field readiness for software and hardware engineers globally

Managed team of 1600 customer service engineers & technicians

Director, New Product Introduction– APJ (2001-2005)

Relocated to Asia to oversee new sales opportunities, drive sales and rollout new products. Increased revenue from 200 Million to 1 Billion within a 3 year period (2001-2004)

Managed team of 800 customer service engineers & technicians

Director, New Product Introduction– International (1998-2001)

Sales and Service Manager/Northern Europe (1992-1998)

Country Service Manager Benelux (1987-1992)

Increase Sales from 3 million to 50 Million

Awards Received:

2000 – Pinnacle Award Europe

1996 – International Customer Service Award

1992 – Sales Support Award EMEA

1988 – Global Service Management Award

EDUCATION

1985 Gijsbrecht Van Aemstel Netherlands

Engineering Electronic Degree & Mechanical Engineering Degree

1997 Louisiana State University Louisiana-USA

EMBA Degree- Business Management

SPECIALIZED TRAINING

2002 Six Sigma Advocate

2001 Six Sigma Green Belt

1998/1999 Int’l Institute for Management Development -IMD Switzerland

EMC’s Executive Management Program

Sustain Growth

LANGUAGE

Fluent in English, German, Dutch and limited in French

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