Manager Customer Service
Resume:
RONALD
MOONSAMY
Branch Operator
PROFILE
I am a self-disciplined, goal driven and loyal
individual. I have excellent communication skills
and love dealing with people at all levels. I love a challenge and am always eager to go the extra
mile to get the job done.
You will find that I am mature and easy to work
with and I work well under pressure.
Marital status : Married
Dependents : 2
Drivers License : Code 8
EDUCATION
Wyebank Secondary School
Highest Grade: Matric
Year Completed: 1999
Subjects : English,Afrikaans, Maths,
Accounting,Biology,Woodwork
Higher Education 1 : Real World Computer
Skills
Year completed : 2004
Online Courses : Alison Courses
*Fundamentals of Management
*Introduction to Supply Chan Management
CONTACT
Cell : 061-***-****
EMAIL:
*****************@*****.***
HOBBIES
Reading
Exercising
Fishing
WORK EXPERIENCE
Current Employment : Super Rent (Branch Operator)
Industry : Logistics & Freight
February 2020 – Present
Job description :
• Management of vehicles & drivers
• Support & costing
• Management of rental agreements
• Dispatch & collection of vehicles
• Daily Fleet management (COF’s,services,damages & recovery)
• Month end reports
• Cost control
• Asset list control
• Tracker reporting
• Preparing quotes for clients
• Customer contract administration
• Client visitations when required
• General administration duties
Previous Employment 1: Fastway Couriers
Position : Depot Operations Supervisor
Industry : Courier,Logistics & Freight
January 2019 – October 2019
Reference : Huntley Fyvie (General Manager)
Cell : 082-***-****
Job description :
• Managing Sub contractors & CF’s
• Supervise sorting & dispatch of freight
• Provide training
• Ensure compliance for workplace safety
• Daily Shift reporting to CEO & management team
• Arrange outside hire to meet service requirements
• Disciplinary hearings
• Dispatch supervision
• Overseeing factory maintenance & workshop repairs
• Maximise yield by monitoring and policing excess label usage
• Meet and manage customer expectations through service standard performance
• Ensure that Standard operating procedures are followed SOFTWARE
Pastel Evolution
MS Office
SKILLS
Operational excellence
Technical
Team player
Ability to work independently
Customer service
Problem solving
Project management
Excellent communication
Supervisory skills
Coordination
Administration
Adaptation to new software
ISO Management 9001
• Communicate with franchisees, staff, contractors and suppliers - to provide service to ensure we service Fastway customers.
• Cleaning of Desk, Floor, Offices general
• Ensure that facility is kept neat & tidy
Previous Employment 2: Hammersdale Knitting
Position : Shift Supervisor
Industry : Textile & Manufacturing
October 2017-December 2018
Reference : Kriban Gounden (Production Manager)
Cell : 079-***-****
Job description :
• Management of 100 staff during night & day shifts
• Point of escalation for all Supervisors for 5 departments
• Authorizing recipes for Die house colors
• Casual staff employment
• Daily Shift reporting to CEO & management team
• Issuing of warnings
• Disciplinary hearings
• Dispatch supervision
• Overseeing factory maintenance & workshop repairs
• Monitor and manage Production
• Analyze machine & staff,to ensure maximum output
• Ensure that Standard operating procedures are followed
• Monitor planned production schedules & manage adjustments
• Ensure that targets are met at every shift
• Ensure that facility is kept neat & tidy
Previous Employment 3: Maxidor
Position : Independent Contractor
Industry : Security Barriers
June 2014 – June 2017
Reference : Veron Naidoo (Branch Manager)
Cell : 076-***-****
• Installation of Trellis gates
• Installation of Swing gates
• Installation of Burglar Bars
• Installation of Rollershutters
• Battery Back ups
• Commissioning of Motors
• Service calls
• Break-in repairs
• Lock changes
• Occasional Production assistance
• Show stand set – up
• Technical installations
• Technical reporting
• General admin
Contact this candidate