Social Media Customer Service

NEETU MALLIK

PERMANENT ADDRESS:

H.NO B ** RBI Officers Quarters, Kolkata

E-Mail: *************@*****.***

Co. No:708*******

OBJECTIVE

Seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness.

Professional Qualification:

6 month certificate course in computer

Academic Qualification:

Completed Graduation in Arts from KANPUR UNIVERSITY in 2011.

Completed Intermediate from U.P BOARDin 2006.

Completed High school from U.P BOARDin 2004.

Experience:

Working at MAHENDRA EDUCATIONAL PVT .LTD. as an SENIOR EXECUTIVE from 12 Aug 2015 to 11 Feb 2019

Work Experience:

Customer Service (August 2015 – August 2016)

Responsible for ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgement and taking decisions within established procedures for each enquiry.

Duties:

Responding promptly to customer enquiries in person or via telephone and email – always in a professional & efficient manner.

Using the in-house system to record necessary information and instigate actions as required.

Processing orders, forms, applications and requests for information.

Dealing efficiently with questions and queries from customers.

Keeping up to date with all the company's products, services and procedures.

Directing requests and unresolved issues to other colleagues.

Maintaining up to date paper and computer based files and administrative systems.

Promoting the company’s products and services to customers.

Handling objections professionally.

Social Media Executive(August 2016 – February 2019)

Developed social media strategies to promote companies' products and services

Developed brand awareness and composed online content

Managed Face book, Twitter, Pinterest, YouTube and blog accounts

Landing site updates and blog posts;

Trained new employees on operations, events, products and services

Developed a Social Media Strategy to build a reputable online brand.

Created videos and managed the YouTube Channel to strengthen company reputation (Currently Channel is having More than 3M Subscribers).

Provided excellent customer support via social media channels

Search Engine Optimization (August 2016 – February 2019)

On Page SEO

Off Page SEO

Current Affairs Content Creation(August 2018 – February 2019)

Created Current Affairs Content for Online Magazines and Online Videos

Quality Check Of Content of Websites and Portals

Duplicate Content Check On websites and Portals

Personal Skills:

Comprehensive problem solving abilities

Good verbal and written communication skills,

Ability to deal people diplomatically,

Willingness to learn.

Strengths:

Positive and practical approach

Keen learner

Good convincing skill.

Strong will power.

Well presented, polite, tactful and friendly.

Sometimes using manipulating skill in interest of organization.

Able to handle aggressive behavior and take control of difficult situations.

Personal Details:

Date of birth 22-01-1990

Father Name Mukund Prasad Mallik

Mother Name Mithilesh Mallik

Language knows English, Hindi

Interest Listening to music, Making Friends, Cooking, Reading

Gender Female

Marital status Unmarried

Nationality Indian

Declaration

I hereby declare that information given above is true in every respect to the best of my knowledge. I shall abide to the company policies, rules and regulation.

Date-16 June 2020

Place-Kolkata

Contact this candidate